ULTA

I was a customer over 10 years at Ulta stores , but after todays visit I will spent my money somewhere else . I went shopping for some items , I was standing at the register more t...

I was assured at the ULta Store in New Hartford, NY 13413 that the "free subscriptions" to Allure and Glamour would not be automatically charged to my account and thet I had to do ...

Wo days ago, i tried to buy online ulta.com. i selected items i saw online basket then i try to pay the order but website declined my credit card. after this i abandoned to order f...

Two days ago, i tried to buy online ulta.com. i selected items i saw online basket then i try to pay the order but website declined my credit card. after this i abandoned to order ...

Absolute WORST customer service I have ever received through the 888 number. I received a gift card as a courtesy as to one of my previous orders messing up my bank account since I...

I was on Ulta.com and wanted to participate in one of their free gift offers of either a robe or a Burberry overnight bag with a minimum $30 fragrance purchase. When I got two bot...

Ulta has a promotion for $20 I could get a wash, cut, style and for an extra $10 flat iron. I asked the stylist does she know how to do my knid of hair, she replied "hair is hair"....

I love makeup and my passion has been cosmetology so I always buy beauty products. I do shop at other places but Sephora and ULTA so far has been my pain two companies that I woul...

Never use Ulta.com! It is the worst website ever!! I have complained to the company many times and they still can't get their website to work properly and apparently don't ...

Ulta would not let me return 2 eyeshadows ($18 each) in exchange for a makeup bag ($18) without giving back the free samples I was given the day of purchase. I drove 1/2 hour out ...

I walked into the fairview heights store looking for a specific product searched and searched not only for the product but also for some help from a worker. I found neither. I left...

I was , but did not get confirmation or a charge. Called the 800 # and customer service could not find the order so she resubmitted it. I received two of the same orders , Ulta's...

I went to Ulta in Denton Texas for just a hair cut and the lady that cut my hair used a flat iron on it and Fried My Hair. I have fine,straight, thin and proecessed hair so I have ...

Ulta in New Hartford NY store 309 is the worst of the worst. Customer service is deplorable and getting waited on? Forget it!! Not only that their employees appear to be devoid of ...

I am very UNHAPPY with the overall services and lack of availability of merchandise provided by these stores. I have visited the Deptford NJ location at 3 times in last 2 months a...

I was at Ulta purchasing cosmetics and was given a coupon for a haircut by the cashier.(It was for $20 off a first time haircut with a new stylist) I had the worst haircut of my l...

My first ever and LAST visit to Ulta in Rockville, Maryland. From the look of the complaints online, I would assume customer service simply isn't a priority for this company. I spe...

I returned 3 orders in November that I had originally placed in October and received. I sent through USPS insured priority mail, and the delivery confirmation shows Ulta receiving...

Ulta's customer service is the WORST I have ever experienced from an online retailer. I called 2 different times & got hung up on. I called today & was on hold for 45 min before ta...

I placed an order at Ulta.com on Dec.14th. The main purpose of the order was because I found this sampler of hand cream that I thought was perfect for my mom for Christmas and it w...

Stated that they would send free bag. never came. they ignored emails and phone called. when i talked to them each time they said that they did not have the information and they co...

I started using Ulta's Ultimate Brunette shampoo, conditioner and glaze about 10 weeks ago. After 2 weeks of daily use, my hair started breaking off at the root (luckily leavin...

After dying my hair brown instead of the blonde I requested, they refused to correct their mistake and insisted on charging the full amount for the work performed. They threatened...

Ulta in Cerritos California Salon. The Two stylist that did base color and highlights had no idea what they were doing. Same routine as stated in other comments that they try thi...

ULTA had a promotion that if your purchased a certain amount, you got a cute cosmetic bag filled with samples of ULTA cosmetics. I bought more than planned in order to get the "fr...

Reached the sore today to shop with my 2yrs old and realised that i forgot her stroller at home. I grabbed a cart from the complex and went inside for shopping as my daughter will ...

My husband purchased a gift card from ulta for me for Christmas. The gift card was taped to the perfume box. It was accidently thrown out with the trash. I immediatel...

I ordered merchandise from Ulta and it was damaged by UPS. UPS returned the items to the company. I never was notified of what happened and had to track the package to learn of t...

Dont purchase Christmas items from Ulta. They do not send them in the original box. Tacky. I tried to complain to no avail. I am not happy that I am stuck with these items. Too c...

Here is a letter I just sent to ULTA detailing my visits to their establishment. To Whom this May Concern; I am writing to make a complaint on the plain LAC...