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Stylist at the Arrowhead Crossing Salon AZ would not honor 30% off coupon because she felt she was too good to have to do that . Her prices were much higher than those posted.

I wrote ULTA who said they would have store manager get in touch with me. That was 3 weeks ago. Nothing! My complaint is centered around the fact that ULTA should not Salon coupons without stating that some stylists may be exempt.

I am a "Loyalty" customer with ULTA. Also, why don't they post the cost for the services for all stylists?

Beware if you decide to use them that you ask your stylist what his/her prices. Also ask at the front if all stylists accept coupons.

Reason of review: Poor customer service.

Monetary Loss: $39.

Preferred solution: Let the company propose a solution.

Location: Peoria, Arizona

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Sharese Vvf

The state of Indiana has opened the economy back up and dozens of stores are open for walk-in business. I drove 100 miles to the business district of Mishawaka (Grape Road) and nearly all stores were open except for Ulta Beauty.

Upon arriving the woman in the window wearing a mask would not remove her mask to speak to me and it was so muffled I could not hear what she was saying. I have been a faithful customer for many years but not after this I am finished with them.

Guest

Honey that is every salon everywhere. Not every stylist is going to offer $30 for a haircut.

There are different levels of expertise for hair stylists depending on their education or skills. A new one would offer $30 but a master hair stylists would charge double that because their skills require it so. Their education wasn't free, you know?

Also every coupon that ulta advertises does state these regulations as well as the salons menu. Maybe you need to read the fine print a little more better.

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