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Ulta 62208 not allowed to shop there - Ulta

So, I went into to the Fairview Heights, IL ulta store today and brought my 20 month old daughter. I noticed there were no carts, and decided that I would not let my toddler run around the store, so I grabbed a cart that was parked right outside(some other store's cart).

Upon entry, I was informed that "1)That is not our cart 2) you can only shop at the front of the store with it" I said okay, I was just using it for my child. It made me extremely uncomfortable and my business certainly not wanted. I quietly left. I got to thinking, if the store isn't set up for carts, how can it be wheelchair accessible?

I spent 7 months in a wheelchair and know how difficult it is to get around. Also, my stroller is about the same size as a cart. So, if you are handicapped or have a child, you can't shop there? Very confused.

The man who talked to me was middle aged with glasses. He wasn't overly aggressive, but I did find him rude. I have a rewards card there and shop regularly, but don't feel that I (nor anyone I can tell) can support this particular store anymore. The interaction left me feeling very bad for the rest of the day.

Oh, and the area I was 'granted' to shop in? Less than 1/4 of the store.

Location: Saint Louis, Missouri

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Guest

It's not about the cart, it's about their cover-up.

Guest

To: The Reviewer: Boo-Hoo. You're the example of why employees and managers hate their jobs. You're not going too missed as an customer.

Guest

Pretty much my same experience, but they told me I couldn't have the cart, aka had to leave. I have a 1 year old and a 3 year old. I should have asked if their store was wheelchair-accessible or not.

Guest

You... you can't just take one store's cart into another store.

especially if it's a store where the aisles aren't even designed for carts.

I'm sure they would have been fine with a wheelchair or stroller that belonged to a customer, but clearly not another store's cart. You kinda people are the reason retail workers are miserable.

Guest
reply icon Replying to comment of Guest-1441595

Do you have kids?

Guest

The exact same thing happened to me at an Ulta Boston (Everett). I had my baby with me and was just popping in for a moment (coming in from the store next door).

I had a TINY Micheal's cart - Not even the standard size. I'm not ***, I wouldn't bring a giant cart in, but the size was fine and the store was empty. I understand this policy, but the sales person that asked me to leave didn't bother explaining why I had to leave.

I politely left, but was irritated enough that I wanted to see if anyone else had had this experience. I will be shopping at Sephora from now on, cart or not, they understand that mothers have to wear make-up, too.

Guest

I had a similar situation. My Ulta is next door to a Target.

I first shopped at Target and was going to make a quick stop at Ulta on the way to my car with my toddler in the cart. They immediately asked me to leave the store with the cart, which I understood. However, I asked if they had any carts with seats for children and they said no, I would need to have a stroller. I explained to them that I did not have a stroller with me, so I let my son walk around the store with me, and he proceeded to touch things, move them around, etc.

So, while I understand their policy, what I was surprised to find in this whole ordeal is that they do not have automatic door or any way to open the door with a button if you are in a wheelchair or have a stroller. So, unless Ulta has changed this, I would not consider it to be a family or handicap friendly store if they make it so difficult to get in.

Guest

Carts are not allowed into Ulta locations for this reason: They are the property of ANOTHER store and not the property of Ulta.

Guest
reply icon Replying to comment of Guest-726732

Are you serious? I hope you work for Ulta because I cannot believe anyone this naive walks this earth! :(

Guest
reply icon Replying to comment of Guest-795643

Says the person who spells "people" wrong. And if it's not Ulta's cart, it's not allowed to be on their property. Plain and simple, get the *** over it.

Guest
reply icon Replying to comment of Guest-938009

Agreed. It's so bad and sad we are not able to fix stupid people playing stupid prizes and games when they return the wrong thing to the wrong store.

Guest
reply icon Replying to comment of Guest-795643

There is a difference between being naive and calling out and confronting entitled customers. Looks like you don't understand the difference! Someone should teach you and educate you onto that!

Guest

This story is such BS. First of all, they never told you that you couldn't shop there.

Second of all, they obviously don't supply carts for a reason. Third, you act like you were surprised that they don't carry carts, but you claim to a "regular" shopper. If you were a regular shopper you would have known that they don't have carts. And last, it's not their problem that you are forgetful and didn't bring a stroller to contain your kid.

Over dramatized story. BS.

BS. BS.

Guest
reply icon Replying to comment of Guest-603996

Her story is not BS at all, and it is still happening. It happened to my sister at an Ulta last week when she tried to bring a Target buggy into the store as she had just shopped there and had my four month old nephew with her. As they are next door to each other she thought it would be no big deal if she entered with the buggy, but she was wrong.

Guest
reply icon Replying to comment of Guest-1421691

Just because a customer says that something had happened to them, does not mean it has happened to them. They are plenty of customers out there that do play the 'entitlement card.'

Guest
reply icon Replying to comment of Guest-1421691

Clearly you're an *** for thinking anybody is allowed to treat others like this!

Guest
reply icon Replying to comment of Guest-1683834

Pretty sure nobody asked you for your comment. You people just like to make the customers feel like trash and garbage. The customer is always right!

Guest
reply icon Replying to comment of Guest-1709732

First off, this is an review website. Anybody is allowed to respond to anybody.

Second, no the customer is not always right.

Third, the employees and managers deserve the same respect as the customers. Seriously, you're stuck onto stupid!

Guest
reply icon Replying to comment of Guest-1709732

Umm. This is an review website.

Anybody is allowed to respond to anybody.

And everybody knows 'No, the customer is not always right.' Only entitled customers think that! You're living proof you're one of them with that way of thinking!

Guest

If you didn't want your daughter running around, why didn't you bring in your own stroller? It shouldn't become everyone else's problem because you either forgot or didn't think to bring one.

Ulta aisles aren't big enough for a shopping cart to navigate through, so you would be inconveniencing other customers trying to do their shopping.

Face it - no one said you couldn't shop there. If you put the shopping cart back outside, I'm sure the staff would have been happy to have your business.

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