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I bought from Ulta . store during their promos Mario Badescu Product and they never give me my free gift with purchase.

Promotion was free Product Mario Badescu with any M.B purchase. They had a big advertisement on their store that tells you are going to get this free gift with purchase I make a foto (some of them cost just as much as the item you are purchasing). Then you bought your Product and never get the free gift at the check out. What a Surprise not the first time.

This happened to me and happened to one of my friends.

They assume that you will not complain and wind up getting away with it. In addition to the fact that you now have you wait 24-48 hours until a manager gets back to you when you call customer service and when they finally do (if you are lucky enough to answer your phone when they call) they are very rude, talk over you, talk in circles, and then claim that is all they can do otherwise they will get in trouble as the item was in limited quantities.

Reason of review: Not as described/ advertised.

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Guest

Judt went in today and there were tons of free gift ulta promotion bsgs as you walk in..i spend 30 on ulta products 21 to get gift and clerk said i didnt qualify for any gifts and was snotty because i asked:-).sent email to ulta..i feel jipted as i may have not spent as much if i wasnt going to get the makeup kit gift..not liking the comments here as i think it happens all the time..from what i read..bad ..

Guest

Speaking as an Ulta cashier. We are given a 6-10 PAGE list of free gifts.

There are dozens of them. It is impossible to memorize them all. I myself make lists with the amount people have to spend on say Urban Decay to qualify for the free gift and tape them to the registers so people have a reminder. But sometimes it simply slips our mind or we run out.

We are only human you know. We are not trying to *** over or truck you out of a free gift. Open your *** mouth and ask if it's so important to you.

We cashiers make minimum wage and have to deal with people like you.

Guest

Considering the Mario Badescu sale was nearly two weeks after the ad started, they probably didn't even have it. Even the higher volume stores with larger stock don't usually last the whole ad. If it's a good gift from a good brand, don't expect it to be there forever, especially on the day of a sale when TONS of people are buying that brand.

Guest

You should have asked. Chances are they would have given it to you.

There is a LOT of free gifts and the minimum wage cashiers often can't memorize them all.

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