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I ordered $140 worth of makeup and hair products from ULTA. I got an estimated delivery date for the package, which was aug 24th. I always checked the order status n said it was going to be delievered the 24th. I still checked everyday and the status was the same...
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2.7
#1091870
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My third trip in 4 months to the Whittier Ca store for a simple orangewood stick to do my nails. Each time not available so asked for the supervisor. She came over to assist me and I explained my frustration that this simple item after three tries was not in stock. She...
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1.0
#1090051
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I ran into the Ulta store in Stow, Ohio after work this week. There were 4 customers in line waiting to check out and only 1 new employee at the registers struggling with NO HELP. Finally a Manager (I think her name was Kathy) came and opened a 2nd register, but ONLY...
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#1088974
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Ulta - Shipping

Ulta
#1095345
1.0
Details
Worst handling and shipping service ever, pay for 2 days delivery to find out it will be delivered in 4 business days...
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Ulta - Rude mean unprofessional

Ulta
#1072038
1.0
Details
I was there and my experience was horrible employee are vary rude and mean and make you feel uncomfortable and hated terrible staff
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Customer service
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Ulta - Really annoyed

Ulta
#1054496
I was at the west Hollywood Ulta store and the manager followed me around like a helicopter. He tried being sneaky about accusing me of stealing but he was too obviously rude about it. The only reason I may go back would be to have my hair done, the salon people were really nice. Nancy H.
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Making A Payment Review

Ulta
#1039573
1.2
Details
Automated system does not work well kept insisting I was saying something I wasn't and rerouting my call
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
Irritating problem simple solution. .. However, not applicable in my situation. Been platinum member since 2011. A couple of months ago, the emails they were sending had adifferent and wrong name on them. To me i see that as a security issue. After innumerable emails...
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Anonymous
Anonymous

You're freaking out over the first name on a rewards card? Somebody had a phone number close to yours when they signed up, a missed keystroke happened, your number got looked...

1.6
#1079667
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I am very upset. There is a stylist by the name Shameka that was highly recommended for hair extensions. This is my first time visiting Ulta and I was excited about getting my hair done by her. When I walked in I was greeted by a young lady named Melissa and she was...
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Anonymous
Anonymous

What happened to you isn't because of "the Salon @ Ulta".It's because of a single person, the salon manager. So let's get this straight because I know... Ulta is not racist. ...

2.0
#1078937
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I went in to get strawberry blonde coloring and I left with bright red hair! I am not good with confrontation so I didn't say anything at the time. I went back in a week later to get it fixed, which they said was going to be free. The stylist gave me more of what I...
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Anonymous
Anonymous

If you go through life afraid to tell somebody doing a service for you that you're not happy you'll find yourself disappointed often. Learn to speak up and they'll fix it. T...

2.7
I liked
  • Sales reps
I didn't like
  • Price or salon professionals
#1077134
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I ordered an item last night 7/20/17....realized my order was going to my old address....called Ulta within 10 minutes of me placing my order hoping that they could help me with my problem. The first lady that I talked to told me that she couldn't change my address so...
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#1077100
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On this evening I went to your Columbiana location to exchange an item in which I had been gifted by my mother. NYX has always been a favorite brand of mine, but certain colors do not align well with me and this was the case with life a beach suede. When I explained to...
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#1076156
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I was shopping at the Westfield culver city location I've been coming to this location for a while now and never had an issues This day I didn't see the usual workers except for one friendly face but he was ok registers instead of in his usual area I see him at . I...
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1.0
#1070894
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Doug, the "so called" manager at this ulta is a racist! Never in my life have I experienced such discriminatory behavior living in the United States. I went in today wanting to return products. From the start, he seemed to have an attitude with us. He left us at the...
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Anonymous
Anonymous

Almost always when you get an attitude from an employee it's because you carried one in with you. In fact after reading this drivel, I'm certain you came in with the attitude...

1.0
I didn't like
  • Rude customer service
  • Sales rep made racist remarks
  • Discrimination
#1068447
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