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I went shopping today at Ulta in Holyoke Massachusetts. I shop here frequently and order on line from Ulta as well. I love Ulta! Until today that is. I went in looking for two things. A clarisonic face cleanser or the Mia2 and something to help add moisture to my hair...
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4.0
I liked
  • Choices
I didn't like
  • Because the customer service staff and management insulted
#1037826
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Horrible customer service at Greeley store on Friday April 12 2017 I was the first person in the store when they opened the door at 10 First two female employees could not help me find what I wanted nor were they WILLING I was getting ready to leave when a very nice...
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#1034925
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Tried to order item.on the 21 days of beauty sale the website kept messing up as did the app telling me (among others) that we were blocked and couldnt order check out etc. This was an online only item for half price. Ulta said oh the IT people are on it. Thats it. No...
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Product
#1026391
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IT Cosmetics Review

#1034032
1.0
Returned product back to Ulta on 4.1; have yet to see it. I have called since Tuesday 4.11 only to get the run around. Everyone telling me something different. What set me off is they want to send a check in about 2 weeks! NO CUSTOMER SERVICE, COUKD CARE LESS ABOUT CUSTOMERS
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Short Review for March 14, 2017, Pc_order_processing

#1020879
2.3
Came in for specific item- online said they had it in stock. Asked lady, she said there were 3 in stock. After about 10 seconds she gave up looking, and told me that they weren't in stock. What..? Worst staffed store. Twin falls, Idaho.
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Honest Makeuo Review

#1013737
On Saturday afternoon 25 people in line with 2 checkers working. Every ultra store I have been in sucks b/c of the customer service and waiting in line
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Chanel Chanel No 5 Perfume Review

#1006427
2.3
Bought watered down Chanel No 5 at Ulta. Scent lasts about 3 minutes.
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I ordered 3 items on a Sunday and got my shipping info and it said my package would be here the following Thursday. My order was never delivered so I track it and it says it should be here yet it still is waiting to be picked up at the warehouse. Called customer...
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1.4
#1021724
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I have purchased the large 33.8 fl. oz. size of both Paul Mitchell's Freeze and Shine and Fast Drying Sculpting Spray at the Vancouver WA Mall location. I started noticing that the product seemed to be weak and ineffective. There was not the usual hold or stiffness...
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#1013384
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All I wanted to do was an even exchange at Durham, NC store and ended up returning all the items. I got so pissed at your return system which is so out dated. I cant believe people work for a company like yours. I used coupons and my points to purchased several items....
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Anonymous

Anonymous You dont lose the points they get put back on your account to use on another purchase

1.0
I didn't like
  • How the store handle exchange policy with point reward program
#1008888
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The stylist dyed my hair and it turned out a very ashy blonde with a purple tent due to leaving toner on too long. She put on 3 colors. You cant tell more than 1 color was even used on my head. I came in at 1pm and left at 3:45pm. My grand total was $140.The longest,...
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I just placed an order that included 6 (3 sets) of BOGO items. When I received the order I noticed the most important item did not get the BOGO pricing. I called customer service and the girl who answered was so rude and told me you can only get one BOGO per order, but...
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2.2
I didn't like
  • Because the customer service staff and management insulted
  • Me and made me feel dumb
#998437
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Ulta sent the wrong item from an on line purchase and I called to place the correct item and to request a free return ship label. The cust svc rep informed me she was unable to place my order over the phone that orders could only be placed on line. I was already...
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#996836
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Third time since October that I have ordered online from Ulta and I NEVER got the package. They ship it SmartPost which means that UPS hands it over to the local post office and from there they are not responsible for it. I think the postal worker has 3 of my Ulta...
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LadyScot

LadyScot No it isn't. I think you have the packages and you are trying to scam Ulta.

2.5
I didn't like
  • I ordered online and never received the package
#996093
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