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I went in to get strawberry blonde coloring and I left with bright red hair! I am not good with confrontation so I didn't say anything at the time. I went back in a week later to get it fixed, which they said was going to be free. The stylist gave me more of what I...
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2.7
I liked
  • Sales reps
I didn't like
  • Price or salon professionals
#1077134
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I ordered an item last night 7/20/17....realized my order was going to my old address....called Ulta within 10 minutes of me placing my order hoping that they could help me with my problem. The first lady that I talked to told me that she couldn't change my address so...
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#1077100
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On this evening I went to your Columbiana location to exchange an item in which I had been gifted by my mother. NYX has always been a favorite brand of mine, but certain colors do not align well with me and this was the case with life a beach suede. When I explained to...
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#1076156
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Ulta - Rude mean unprofessional

Ulta
#1072038
1.0
I was there and my experience was horrible employee are vary rude and mean and make you feel uncomfortable and hated terrible staff
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Ulta - Really annoyed

Ulta
#1054496
I was at the west Hollywood Ulta store and the manager followed me around like a helicopter. He tried being sneaky about accusing me of stealing but he was too obviously rude about it. The only reason I may go back would be to have my hair done, the salon people were really nice. Nancy H.
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Making A Payment Review

Ulta
#1039573
1.2
Automated system does not work well kept insisting I was saying something I wasn't and rerouting my call
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IT Cosmetics Review

Ulta
#1034032
1.0
Returned product back to Ulta on 4.1; have yet to see it. I have called since Tuesday 4.11 only to get the run around. Everyone telling me something different. What set me off is they want to send a check in about 2 weeks! NO CUSTOMER SERVICE, COUKD CARE LESS ABOUT CUSTOMERS
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I was shopping at the Westfield culver city location I've been coming to this location for a while now and never had an issues This day I didn't see the usual workers except for one friendly face but he was ok registers instead of in his usual area I see him at . I...
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1.0
#1070894
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Doug, the "so called" manager at this ulta is a racist! Never in my life have I experienced such discriminatory behavior living in the United States. I went in today wanting to return products. From the start, he seemed to have an attitude with us. He left us at the...
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Anonymous
Anonymous

Almost always when you get an attitude from an employee it's because you carried one in with you. In fact after reading this drivel, I'm certain you came in with the attitude...

1.0
I didn't like
  • Discrimination
  • Sales rep made racist remarks
  • Rude customer service
#1068447
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I've always had my hair done by the same person, like seriously while she was on maternity leave I didn't get anything done because I simply don't trust other people with my hair. As much as I love her I won't be continuing to use her because she's now an ULTA Beauty...
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2.7
#1056870
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So I ended up going to get my done in the palm Beach gardens FL I am early to my appointment wasn't even greeted it took like 20 minutes for them to say anything to me so I go and sit down and pick up my color for my hair she tells me on and on that this is the color...
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1.0
#1055838
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I went to store manager to have my hair done. She charged me for a full highlight and she put in 12 foils. $57 For haircut, and added on treatments without asking. $200 + 4o tip. High way robbery. Biggest rip off ever. My husband didnt even know i had highlights as...
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1.0
#1044815
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Oh, where to begin...Very nice store, nice manager, nice people working there. So, the first incident was with a defective Maybelline lipstick tube. Mind you, I buy high and low-end items. Oh, no problem, just bring it back in; we're getting more in, the manager said....
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#1042510
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I went shopping today at Ulta in Holyoke Massachusetts. I shop here frequently and order on line from Ulta as well. I love Ulta! Until today that is. I went in looking for two things. A clarisonic face cleanser or the Mia2 and something to help add moisture to my hair...
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4.0
I liked
  • Choices
I didn't like
  • Because the customer service staff and management insulted
#1037826
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