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1.7 Based on 227 reviews
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  • Customers like
    • Points program 7
    • Price 4
    • Rewards card 4
  • Customers don't like
    • Customer service 37
    • Ordering online 14
    • No estimated date for delivery 8
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Ulta is not very helpfull to male customers. I brought a picture from ulta website and the associate(?) Said oh we are out of those andvtook me to the display and tried to up sell. I noticed the product i wasblooking for right next to it. Also when i asked about using two coupons, she said sure. Then oh this one is only good on that side of the store pointing to her right. Ok i then watched her scan the next one and set it down then told me my... Read more

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  • From mobile
  • 1 day ago
  • #967943

ULTA salon, inexperienced salon worker with license. Blonde root coverup requested, salon worker turned entire color grey. Spent 4 3/4 hrs trying to get roots colored. Finally had to strip color and start over. Will not shop here again in elkridge md!

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I went in to Ulta once to get matched with a new foundation, the lady didn't even know what the foundation undertones were. She matched me with a cool undertone when I am very obviously a warm undertone. I noticed when I got home how horrible it looked. I went back the next day to exchange for the correct tone, the clerk was really rude, and after the transaction I decided I wanted to look at something else, I saw the clerk going around and... Read more

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I placed an online order with Ulta, and spent over $50 so I could receive a free beauty bag with cosmetics during Black Friday sales event. After placing the order, I received an email confirming the order. I noticed the order was incorrect, and it also did not include the free gift. I called Ulta immediately, trying to get the order remedied, which the rep claimed couldn't be done. So I asked to cancel the order and I was told that also... Read more

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  • From mobile
  • Dec 02
  • #966021

Ordering online sucks because my packages got lost an they couldnt even replace it.... very mad about that

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I have never had a worse customer service experience than I've had today. I am shocked that a major retailer would treat their customers so poorly. I have never taken the time to blast a company on social media but I am now because this is just ridiculous. I am posting here my message to Ulta Beauty and an email I received from them. Please beware if you make an online purchase from them and do not receive your package their stance is basically,... Read more

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I tried to return an eyeshadow palette I bought at Ulta. I had my receipt, the item I used only 1 time. It was barely over the 60 day return policy so I asked the sales clerk if I could get a store credit since that's what it says on the back of the receipt. She was very rude and immediately said NO, we don't return anything after 60 days it tells you that plainly on your receipt. I said OK show me where it says that at because I don't see it.... Read more

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I purchased a hair iron. It was returned shortly after. I never received the credit on my card. They told me YOUR CREDIT WAS PUT ON ANOTHER PERSON'S CARD. To date, I have never received my credit. Every time I write, I receive a note saying "We are investigating it". Unless I get a lawyer, I will most likely never get my refund. NEVER EXCHANGE ANYTHING WITH THIS STORE ON A DEBIT CARD. They give you a receipt, but you will never get your... Read more

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  • From mobile
  • Nov 18
  • #957555

Every ulta i have been in followed sales ppl.followed me around like i was going to steal...i will never go back there they suck

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  • From mobile
  • Nov 16
  • #955940

The Manager Michelle Berger was very rude at the Gurnee Ulta will never purchase from Ulta ever. Her customer service is appalling

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