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I like the convenience of ordering online. So I had sent 3 orders online but cancelled one due to an error. Then I get an email that all 3 orders were cancelled. I called customer service to find out what happened and I was told that I can no longer order online. I am...
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Anonymous
Soi

Their reply to me after both my orders were cancelled was that they had the right to revoke someone's ability to shop online due to infrigement of terms and conditions. Till n...

1.0
#1134678
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...I got a voicemail from a number supposedly in NORWAY: +47 432. That phone number is not long enough to be from Norway. I couldn't call back with a number like that. ___________________________________________________________ Since I called within 30-60 minutes, I...
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Anonymous
Soi

I got cancelled twice on orders i did (same products, different times), and when i sent an emal asking why i got cancelled they replied that they reserved the right the revoke...

1.5
I didn't like
  • Csr didnt know her companys policy on canceling orders
#1133255
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I'm really confused about why Ulta would send out an email with a subject line saying, "Just For You: $79.99 Off One Dyson Blow Dryer, yes really!", but then when I open the email and scroll down I see a message that says, "Sorry! This offer is not available." When I...
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1.0
#1127511
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Ulta - Bad customer service

Ulta
#1123956
I had a cashier tell me to move out of another customers way and a very very rude way! There was plenty of space and I was shopping at the little bins near the register. I put everything I had in my hands on the counter and walked out. That is no way to treat a paying customer!
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Had dyed at Ulta...it turned out worse than before!

Ulta
#1113964
1.9
Details
The women doing hair arent professional, and obviously don't know what they're doing. The woman that worked on my hair said she was training to work at Regis Hair Salon next door. My jaw dropped.
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Ulta - Shipping

Ulta
#1095345
1.0
Details
Worst handling and shipping service ever, pay for 2 days delivery to find out it will be delivered in 4 business days...
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Ulta - Rude mean unprofessional

Ulta
#1072038
1.0
Details
I was there and my experience was horrible employee are vary rude and mean and make you feel uncomfortable and hated terrible staff
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Customer service
Reliability
Staff
am writing today to let you know of an experience I had at your Fort Wayne Indiana Location. Let me preface with, I am a long time Ulta loyalty member, and frequent my local Hilton Head location weekly. I am very familiar with Ulta’s business model and have always had...
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2.6
I didn't like
  • Nasty piggy staff
#1125489
Reply to reviews
I recently purchased Eylure Brow Stencils from and Ulta store in El Paso, TX. The product was supposed to contain 4 stencils. I only got 2. I'm pretty sure that no one in their right mind would pay 6+ dollars for two *** stencils... The even more frustrating part is...
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3.0
#1115979
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I bought a trio of hair products on a "buy 2 get 1 free" sale on the Ulta website. The problem is they charged me for the free product. When I requested a refund I was told that was not possible, but I would get an Ulta gift card instead. I pressed the issue with them...
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#1113509
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on Sept 29, 2017 someone used my information to order products , charge of $ 93.10,,, I called customer service and they said they could not tell me where this was delivered to ? Why you have MY BILLING INFORMATION ! AND CAN'T TELL ME WHERE SHIPPED TO. I want to...
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I didn't like
  • Response they could not give me ship to address
#1110859
Reply to reviews
I ordered $140 worth of makeup and hair products from ULTA. I got an estimated delivery date for the package, which was aug 24th. I always checked the order status n said it was going to be delievered the 24th. I still checked everyday and the status was the same...
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2.7
#1091870
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My third trip in 4 months to the Whittier Ca store for a simple orangewood stick to do my nails. Each time not available so asked for the supervisor. She came over to assist me and I explained my frustration that this simple item after three tries was not in stock. She...
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1.0
#1090051
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I ran into the Ulta store in Stow, Ohio after work this week. There were 4 customers in line waiting to check out and only 1 new employee at the registers struggling with NO HELP. Finally a Manager (I think her name was Kathy) came and opened a 2nd register, but ONLY...
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Anonymous
anon

lmao

#1088974
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