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1.7 Based on 202 reviews
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Recently this Tuesday I went to Ulta in Stonecrest in Charlotte North Carolina for a makeup application. I was attending a drag show in Charlotte and decided to pamper myself and have my makeup done by somebody who could probably do it better than me. I called them, confirmed how long the makeup application would take and made an appointment. I arrived 10 minutes early the day of and was situated in my chair with my makeup "professional". I told... Read more

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Ulta Dermalogica Face Treatment Review
1 of 3

BEWARE OF SHEILA AT ULTA ON ARROYO CROSSING PARKWAY IN LAS VEGAS. SHE PUT A BLEACHING PRODUCT on my face to cause Discoloration to my skin.I went there for a Dermalogica Facial for Sensitive Skin.THIS EVIL MALICIOUS PERSON CAUSED DAMAGE TO MY FACE FOR LIFE,.TOTAL DISRESPECT.SHE IS ALLOWED TO THIS,AND THEN THE STORE WILL TRY to SELL You MAKEUP. I DOUT IF THIS WOULD HAVE HAPPENED If I WAS A WHITE WOMEN. Read more

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I just went to my local Ulta and usually I prefer not to ask the staff because they are way too engrossed in their gossip. I was looking for a set of nail art brushes by Red carpet. I had even checked the availability of the brushes online for my specific store and it said they were in stock. Upon asking a lady working there and saying that the brushes were indeed in stock, she turned to her friend and hey both said they had never heard of the... Read more

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  • From mobile
  • Sep 10
  • #916451

I bought over 45$ worth of it cosmetics from ulta I got a free gift I went to exchange one of the products for a lighter shade and they were out so I was going to have to go to the next closest store. The sales women wouldn't do an exchange without the free gift. I am a platinum Member Have a credit card through them and shop their frequently. I will never go there again

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I had an appointment for a haircut today I made yesterday. For 6 pm since I work. Today I received a call about 345 pm that I could come early. I could so I said I would be there at the designated time 6 pm because I was still working. Then one hour later someone left a message saying they couldn't cut my hair and would reschedule for Saturday. This is totally unacceptable! I will never use this business in Hyannis Massachusetts again. I'll go... Read more

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this is the worst customer service I have ever received. I ordered this as a birthday gift for myself from money I had received as a gift. I am a newly married, college graduate with student loans and was excited to get to buy this. Well I never received this, it says on tracking it was delivered but I never got it, and when I tried calling Ulta about it and expecting to be understood and taken care of, they told me the ball was in my court and... Read more

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Back in April when I was employed with Ulta, I had a nasty run in with a customer. Long story short. I was the only non management employee working the floor that day and was working register. That mean we had no one on the sales floor. A customer asked a hairstylist for help and they called over the intercom that a customer needed help. The manager on duty then leaves the back room goes to the register and asks me to handle the customer. ... Read more

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  • From mobile
  • Aug 29
  • #909257

Stolen points, points never received, charging too much, harrassed by staff, where does one begin? I love makeup, its my hobby, my outlet, my vacation from reality. It should not be this hard.

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Went to Ulta Horsham Gate 100 Welsh Rd Suite 102, Horsham, PA 19044 Saturday August 27, 2016 for a makeup application for a party I was attending that evening. I got "Callie". WHAT A DISASTER! I gave a picture of myself with makeup I had done two weeks prior for my birthday. It was a picture of my actual face. The job he did was horrible, unprofessional and grotesque. I looked like a clown on Halloween night. Or a badly done transvestite. It was... Read more

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I had went recently to the store with my sister to purchase a new highlighter. Because, the samples were very grotesque, I opened one beside it. There was plastic covering the interior therefore, you could not ruin the product whether it was open or not. A woman named Jessica with bad contour rudely approached me and told me that I had to immediately drop the product and look at the sample. How am I going to know what I want to buy looking at... Read more

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