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I went to store manager to have my hair done. She charged me for a full highlight and she put in 12 foils. $57 For haircut, and added on treatments without asking. $200 + 4o tip. High way robbery. Biggest rip off ever. My husband didnt even know i had highlights as...
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1.0
#1044815
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Oh, where to begin...Very nice store, nice manager, nice people working there. So, the first incident was with a defective Maybelline lipstick tube. Mind you, I buy high and low-end items. Oh, no problem, just bring it back in; we're getting more in, the manager said....
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#1042510
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I went shopping today at Ulta in Holyoke Massachusetts. I shop here frequently and order on line from Ulta as well. I love Ulta! Until today that is. I went in looking for two things. A clarisonic face cleanser or the Mia2 and something to help add moisture to my hair...
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4.0
I liked
  • Choices
I didn't like
  • Because the customer service staff and management insulted
#1037826
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Making A Payment Review

Ulta
#1039573
1.2
Automated system does not work well kept insisting I was saying something I wasn't and rerouting my call
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IT Cosmetics Review

Ulta
#1034032
1.0
Returned product back to Ulta on 4.1; have yet to see it. I have called since Tuesday 4.11 only to get the run around. Everyone telling me something different. What set me off is they want to send a check in about 2 weeks! NO CUSTOMER SERVICE, COUKD CARE LESS ABOUT CUSTOMERS
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Short Review for March 14, 2017, Pc_order_processing

Ulta
#1020879
2.3
Came in for specific item- online said they had it in stock. Asked lady, she said there were 3 in stock. After about 10 seconds she gave up looking, and told me that they weren't in stock. What..? Worst staffed store. Twin falls, Idaho.
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Honest Makeuo Review

Ulta
#1013737
On Saturday afternoon 25 people in line with 2 checkers working. Every ultra store I have been in sucks b/c of the customer service and waiting in line
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Horrible customer service at Greeley store on Friday April 12 2017 I was the first person in the store when they opened the door at 10 First two female employees could not help me find what I wanted nor were they WILLING I was getting ready to leave when a very nice...
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#1034925
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Tried to order item.on the 21 days of beauty sale the website kept messing up as did the app telling me (among others) that we were blocked and couldnt order check out etc. This was an online only item for half price. Ulta said oh the IT people are on it. Thats it. No...
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Product
#1026391
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I ordered 3 items on a Sunday and got my shipping info and it said my package would be here the following Thursday. My order was never delivered so I track it and it says it should be here yet it still is waiting to be picked up at the warehouse. Called customer...
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1.4
#1021724
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I have purchased the large 33.8 fl. oz. size of both Paul Mitchell's Freeze and Shine and Fast Drying Sculpting Spray at the Vancouver WA Mall location. I started noticing that the product seemed to be weak and ineffective. There was not the usual hold or stiffness...
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#1013384
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All I wanted to do was an even exchange at Durham, NC store and ended up returning all the items. I got so pissed at your return system which is so out dated. I cant believe people work for a company like yours. I used coupons and my points to purchased several items....
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Anonymous
Anonymous

You dont lose the points they get put back on your account to use on another purchase

1.0
I didn't like
  • How the store handle exchange policy with point reward program
#1008888
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The stylist dyed my hair and it turned out a very ashy blonde with a purple tent due to leaving toner on too long. She put on 3 colors. You cant tell more than 1 color was even used on my head. I came in at 1pm and left at 3:45pm. My grand total was $140.The longest,...
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Anonymous
Ulta service yuk

The store at Jacksonville beach never has people on the floor to help you. When you ask the cashier to find someone they act like you are bothering them when your trying to bu...

1.6
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I just placed an order that included 6 (3 sets) of BOGO items. When I received the order I noticed the most important item did not get the BOGO pricing. I called customer service and the girl who answered was so rude and told me you can only get one BOGO per order, but...
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2.2
I didn't like
  • Me and made me feel dumb
  • Because the customer service staff and management insulted
#998437
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