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I ordered 3 items on a Sunday and got my shipping info and it said my package would be here the following Thursday. My order was never delivered so I track it and it says it should be here yet it still is waiting to be picked up at the warehouse. Called customer...
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1.4
#1021724
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I have purchased the large 33.8 fl. oz. size of both Paul Mitchell's Freeze and Shine and Fast Drying Sculpting Spray at the Vancouver WA Mall location. I started noticing that the product seemed to be weak and ineffective. There was not the usual hold or stiffness...
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#1013384
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All I wanted to do was an even exchange at Durham, NC store and ended up returning all the items. I got so pissed at your return system which is so out dated. I cant believe people work for a company like yours. I used coupons and my points to purchased several items....
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Anonymous

Anonymous You dont lose the points they get put back on your account to use on another purchase

1.0
I didn't like
  • How the store handle exchange policy with point reward program
#1008888
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Short Review for March 14, 2017

#1020879
2.3
Came in for specific item- online said they had it in stock. Asked lady, she said there were 3 in stock. After about 10 seconds she gave up looking, and told me that they weren't in stock. What..? Worst staffed store. Twin falls, Idaho.
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Honest Makeuo Review

#1013737
On Saturday afternoon 25 people in line with 2 checkers working. Every ultra store I have been in sucks b/c of the customer service and waiting in line
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Chanel Chanel No 5 Perfume Review

#1006427
2.3
Bought watered down Chanel No 5 at Ulta. Scent lasts about 3 minutes.
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Ulta Subscription Review

#1003710
3.0
Was offered a year subscription year free 4 magazines . I was then charged $2 per magazine. Then on february 6th i received the DECEMBER ISSUE OF REDBOOK..THIS IS WRONG
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The stylist dyed my hair and it turned out a very ashy blonde with a purple tent due to leaving toner on too long. She put on 3 colors. You cant tell more than 1 color was even used on my head. I came in at 1pm and left at 3:45pm. My grand total was $140.The longest,...
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I just placed an order that included 6 (3 sets) of BOGO items. When I received the order I noticed the most important item did not get the BOGO pricing. I called customer service and the girl who answered was so rude and told me you can only get one BOGO per order, but...
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2.2
I didn't like
  • Because the customer service staff and management insulted
  • Me and made me feel dumb
#998437
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Ulta sent the wrong item from an on line purchase and I called to place the correct item and to request a free return ship label. The cust svc rep informed me she was unable to place my order over the phone that orders could only be placed on line. I was already...
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#996836
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Third time since October that I have ordered online from Ulta and I NEVER got the package. They ship it SmartPost which means that UPS hands it over to the local post office and from there they are not responsible for it. I think the postal worker has 3 of my Ulta...
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LadyScot

LadyScot No it isn't. I think you have the packages and you are trying to scam Ulta.

2.5
I didn't like
  • I ordered online and never received the package
#996093
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I ordered a product online. Tracked the package and it said the package was undeliverable and to contact Ulta. Contacted Ulta via email. Ulta says if not resolved re-open email and contact us again. I have emailed and called customer service a multitude of times, only...
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I have been trying to place an order for over a week now and have had no customer service whatsoever. They keep telling m they are having website issues or looking into it. I get a message to use a different payment type and I have and no matter what I do, I can't...
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Anonymous

Anonymous I have been having the same problem! Tried everything and still no resolution.

LadyScot

LadyScot Weird. I haven't had any trouble placing orders. Are you able to log onto the site at all?

1.0
I didn't like
  • Phone representative
  • Non-delivery
  • What happened to me with no help from management
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Contact Ulta

Headquarters Address:
ULTA Guest Services
1135 Arbor Drive
Romeoville, IL 60446
Phone:
(866) 983-8582
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I went to get my hair hylighted only to come back with spots on my hair then was told to come back only for her to mess it up more leaving with orange hair.Then I called again to have them to tell me to come back again and tell me they can't do anything until my next...
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#991487
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