I like the convenience of ordering online. So I had sent 3 orders online but cancelled one due to an error. Then I get an email that all 3 orders were cancelled. I called customer service to find out what happened and I was told that I can no longer order online. I am...Read more
...I got a voicemail from a number supposedly in NORWAY: +47 432. That phone number is not long enough to be from Norway. I couldn't call back with a number like that. ___________________________________________________________ Since I called within 30-60 minutes, I...Read more
I didn't like
- Csr didnt know her companys policy on canceling orders
I'm really confused about why Ulta would send out an email with a subject line saying, "Just For You: $79.99 Off One Dyson Blow Dryer, yes really!", but then when I open the email and scroll down I see a message that says, "Sorry! This offer is not available." When I...Read more
Ulta - Bad customer service
I had a cashier tell me to move out of another customers way and a very very rude way! There was plenty of space and I was shopping at the little bins near the register. I put everything I had in my hands on the counter and walked out. That is no way to treat a paying customer!
Had dyed at Ulta...it turned out worse than before!
The women doing hair arent professional, and obviously don't know what they're doing. The woman that worked on my hair said she was training to work at Regis Hair Salon next door. My jaw dropped.
Ulta - Shipping
Worst handling and shipping service ever, pay for 2 days delivery to find out it will be delivered in 4 business days...
Ulta - Rude mean unprofessional
I was there and my experience was horrible employee are vary rude and mean and make you feel uncomfortable and hated terrible staff
am writing today to let you know of an experience I had at your Fort Wayne Indiana Location. Let me preface with, I am a long time Ulta loyalty member, and frequent my local Hilton Head location weekly. I am very familiar with Ulta’s business model and have always had...Read more
I didn't like
- Nasty piggy staff
I recently purchased Eylure Brow Stencils from and Ulta store in El Paso, TX. The product was supposed to contain 4 stencils. I only got 2. I'm pretty sure that no one in their right mind would pay 6+ dollars for two *** stencils... The even more frustrating part is...Read more
I bought a trio of hair products on a "buy 2 get 1 free" sale on the Ulta website. The problem is they charged me for the free product. When I requested a refund I was told that was not possible, but I would get an Ulta gift card instead. I pressed the issue with them...Read more
on Sept 29, 2017 someone used my information to order products , charge of $ 93.10,,, I called customer service and they said they could not tell me where this was delivered to ? Why you have MY BILLING INFORMATION ! AND CAN'T TELL ME WHERE SHIPPED TO. I want to...Read more
I didn't like
- Response they could not give me ship to address
I ordered $140 worth of makeup and hair products from ULTA. I got an estimated delivery date for the package, which was aug 24th. I always checked the order status n said it was going to be delievered the 24th. I still checked everyday and the status was the same...Read more
My third trip in 4 months to the Whittier Ca store for a simple orangewood stick to do my nails. Each time not available so asked for the supervisor. She came over to assist me and I explained my frustration that this simple item after three tries was not in stock. She...Read more
I ran into the Ulta store in Stow, Ohio after work this week. There were 4 customers in line waiting to check out and only 1 new employee at the registers struggling with NO HELP. Finally a Manager (I think her name was Kathy) came and opened a 2nd register, but ONLY...Read more
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