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TO WHOM THIS MY CONCERN:NAME IS ROBIN WINKLEMAN HUSBAND BOB WINKLEMAN WHEN TO ONE OF YOUR STORES 3800MERLE HAY ROAD UNIT #507 DES MOINES,IOWA 50310.ON DEC.21 BETWEEN 11:00a.m.to 4:00 p.m. he bought me a x-mas gift NO.5 CHANEL PARIS BODY LOTION 6.8 fl.oz.upc code 3145891059458.PAID WITH CASH.WELL YOU KNOW MEN HE DID'NT KEEP THE RECEIPT.NOR GET A GIFT CARD.SO JAN.4 TOOK WENT TO THE MALL AND TRIED TO RETURN IT OR EXCHANGE IT.G.ALISSA SAID NO POLICY NO RECEIPT NOTHING WE CAN DO.REALLY I SAID IVE NEVER IN MY LIFE SEEN A STORE BE SO RUDE.SO I ASKING YOU TO HELP ME GET MY $50.00 plus tax.BOTTLE UNWANTED LOTION REFUNDED TO ME.PLEASE HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!I JUST WANT THE CASH I SO RIGHTFULLY DESERVE. THANK YOU ROBIN WINKELMANp.s. i also talk to 3 different ladies at customer care 8669838582 i didnt get anywhere just got really upset.

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Monetary Loss: $50.

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Anonymous
#650760

As an employee of Ulta I can tell you the return policy has changed. Without the receipt you will only be offered store credit.

No cash back. I would try again and see what they say.

Keep in mind the system will give you the lowest advertised price within the last 90 days. Thats just how it works when there is no proof of purchase.

Anonymous
#592078

Their policy, like many, if not most, other stores, is the if you have no receipt you get store credit - not "no receipt no return." You can return it, you just won't get cash. You can use the credit to buy something you like in store or online - and with a $50 purchase you'll get free shipping. I think this is fair.

If you don't want to do this, you can always try to sell the lotion online.

LadyScot
Naples, Florida, United States #589602

It is not rude to say NO. No receipt no return.

Period. Good for them to require a receipt.

Anonymous
to LadyScot #603991

Exactly! How do they know it wasn't stolen to just be returned?

How do they know you didn't buy it on ebay for 1/10 of the price, to return to ulta and get cash? You don't deserve the cash because you don't have the receipt!

Too bad, sell it on ebay. :grin

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