My third trip in 4 months to the Whittier Ca store for a simple orangewood stick to do my nails. Each time not available so asked for the supervisor. She came over to assist me and I explained my frustration that this simple item after three tries was not in stock. She...Read more
I recently purchased Eylure Brow Stencils from and Ulta store in El Paso, TX. The product was supposed to contain 4 stencils. I only got 2. I'm pretty sure that no one in their right mind would pay 6+ dollars for two *** stencils... The even more frustrating part is...Read more
Irritating problem simple solution. .. However, not applicable in my situation. Been platinum member since 2011. A couple of months ago, the emails they were sending had adifferent and wrong name on them. To me i see that as a security issue. After innumerable emails...Read more
Had dyed at Ulta...it turned out worse than before!
The women doing hair arent professional, and obviously don't know what they're doing. The woman that worked on my hair said she was training to work at Regis Hair Salon next door. My jaw dropped.
Ulta - Shipping
Worst handling and shipping service ever, pay for 2 days delivery to find out it will be delivered in 4 business days...
Ulta - Rude mean unprofessional
I was there and my experience was horrible employee are vary rude and mean and make you feel uncomfortable and hated terrible staff
Ulta - Really annoyed
I was at the west Hollywood Ulta store and the manager followed me around like a helicopter. He tried being sneaky about accusing me of stealing but he was too obviously rude about it. The only reason I may go back would be to have my hair done, the salon people were really nice. Nancy H.
on Sept 29, 2017 someone used my information to order products , charge of $ 93.10,,, I called customer service and they said they could not tell me where this was delivered to ? Why you have MY BILLING INFORMATION ! AND CAN'T TELL ME WHERE SHIPPED TO. I want to...Read more
I didn't like
- Response they could not give me ship to address
I am very upset. There is a stylist by the name Shameka that was highly recommended for hair extensions. This is my first time visiting Ulta and I was excited about getting my hair done by her. When I walked in I was greeted by a young lady named Melissa and she was...Read more
I was shopping at the Westfield culver city location I've been coming to this location for a while now and never had an issues This day I didn't see the usual workers except for one friendly face but he was ok registers instead of in his usual area I see him at . I...Read more
I bought a trio of hair products on a "buy 2 get 1 free" sale on the Ulta website. The problem is they charged me for the free product. When I requested a refund I was told that was not possible, but I would get an Ulta gift card instead. I pressed the issue with them...Read more
Every Ulta that my mother and I have been to has been a very poor experience in terms of customer service. Everyone has the personality of a potato. They are very sociable with each other but not with customer's and I'm sorry, but if I'm gonna spend a minimum of a...Read more
I didn't like
- Customer service
Doug, the "so called" manager at this ulta is a racist! Never in my life have I experienced such discriminatory behavior living in the United States. I went in today wanting to return products. From the start, he seemed to have an attitude with us. He left us at the...Read more
I ordered an item last night 7/20/17....realized my order was going to my old address....called Ulta within 10 minutes of me placing my order hoping that they could help me with my problem. The first lady that I talked to told me that she couldn't change my address so...Read more
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