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2.3

I just placed an order that included 6 (3 sets) of BOGO items. When I received the order I noticed the most important item did not get the BOGO pricing.

I called customer service and the girl who answered was so rude and told me you can only get one BOGO per order, but I had gotten 2 offers in my order and was missing the third. i said you guys gave me 2 of the 3 BOGO's and she said no we didn't. I said i think i know what I ordered. she kept this bad attitude the whole time til I told her to let me talk to her supervisor and she said you don't need to talk to her i am standing next to her and she is telling me what to explain to you you just don't understand me.

:O so i said I'm done with you get her on the phone, this "supervisor" gets on the phone and starts to say I am gonna tell you the same thing my associate told you that you can not get more than one BOGO of the same brand. She said anywhere you go, its common sense that you cannot get more than one deal, go to Wallmart or Payless same thing. And I said I don't know about those stores I really don't go there and I don't care their policies, where do you state your policy?? And she said there in the bottom of our site so i go to where she said and there is nothing about the BOGO.

I said I don't care what everyone else's policy is you need to state on the website you can only purchase one of each brand. She said I'm trying to educate you so you know from now on anywhere you go .

WTH!!! so end of the call they didn't help me and I am calling corporate and making a complain with the BBB, they need to let us know their exclusions, and policies on sale items.

Reason of review: Pricing issue.

Monetary Loss: $7.

Preferred solution: Price reduction.

Ulta Cons: Because the customer service staff and management insulted, Me and made me feel dumb.

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