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On this evening I went to your Columbiana location to exchange an item in which I had been gifted by my mother. NYX has always been a favorite brand of mine, but certain colors do not align well with me and this was the case with life a beach suede. When I explained to...
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#1076156
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I was shopping at the Westfield culver city location I've been coming to this location for a while now and never had an issues This day I didn't see the usual workers except for one friendly face but he was ok registers instead of in his usual area I see him at . I...
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1.0
#1070894
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Doug, the "so called" manager at this ulta is a racist! Never in my life have I experienced such discriminatory behavior living in the United States. I went in today wanting to return products. From the start, he seemed to have an attitude with us. He left us at the...
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Anonymous
Anonymous

Almost always when you get an attitude from an employee it's because you carried one in with you. In fact after reading this drivel, I'm certain you came in with the attitude...

1.0
I didn't like
  • Rude customer service
  • Discrimination
  • Sales rep made racist remarks
#1068447
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Making A Payment Review

Ulta
#1039573
1.2
Details
Automated system does not work well kept insisting I was saying something I wasn't and rerouting my call
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

IT Cosmetics Review

Ulta
#1034032
1.0
Details
Returned product back to Ulta on 4.1; have yet to see it. I have called since Tuesday 4.11 only to get the run around. Everyone telling me something different. What set me off is they want to send a check in about 2 weeks! NO CUSTOMER SERVICE, COUKD CARE LESS ABOUT CUSTOMERS
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Short Review on March 14, 2017

Ulta
#1020879
2.3
Details
Came in for specific item- online said they had it in stock. Asked lady, she said there were 3 in stock. After about 10 seconds she gave up looking, and told me that they weren't in stock. What..? Worst staffed store. Twin falls, Idaho.
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Ulta Customer Care Review

Ulta
#1013737
On Saturday afternoon 25 people in line with 2 checkers working. Every ultra store I have been in sucks b/c of the customer service and waiting in line
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I've always had my hair done by the same person, like seriously while she was on maternity leave I didn't get anything done because I simply don't trust other people with my hair. As much as I love her I won't be continuing to use her because she's now an ULTA Beauty...
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2.7
#1056870
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So I ended up going to get my done in the palm Beach gardens FL I am early to my appointment wasn't even greeted it took like 20 minutes for them to say anything to me so I go and sit down and pick up my color for my hair she tells me on and on that this is the color...
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1.0
#1055838
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I went to store manager to have my hair done. She charged me for a full highlight and she put in 12 foils. $57 For haircut, and added on treatments without asking. $200 + 4o tip. High way robbery. Biggest rip off ever. My husband didnt even know i had highlights as...
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1.0
#1044815
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Oh, where to begin...Very nice store, nice manager, nice people working there. So, the first incident was with a defective Maybelline lipstick tube. Mind you, I buy high and low-end items. Oh, no problem, just bring it back in; we're getting more in, the manager said....
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#1042510
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I went shopping today at Ulta in Holyoke Massachusetts. I shop here frequently and order on line from Ulta as well. I love Ulta! Until today that is. I went in looking for two things. A clarisonic face cleanser or the Mia2 and something to help add moisture to my hair...
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4.0
I liked
  • Choices
I didn't like
  • Because the customer service staff and management insulted
#1037826
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Horrible customer service at Greeley store on Friday April 12 2017 I was the first person in the store when they opened the door at 10 First two female employees could not help me find what I wanted nor were they WILLING I was getting ready to leave when a very nice...
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#1034925
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Tried to order item.on the 21 days of beauty sale the website kept messing up as did the app telling me (among others) that we were blocked and couldnt order check out etc. This was an online only item for half price. Ulta said oh the IT people are on it. Thats it. No...
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Product
#1026391
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