My third trip in 4 months to the Whittier Ca store for a simple orangewood stick to do my nails. Each time not available so asked for the supervisor. She came over to assist me and I explained my frustration that this simple item after three tries was not in stock. She...Read more
I ran into the Ulta store in Stow, Ohio after work this week. There were 4 customers in line waiting to check out and only 1 new employee at the registers struggling with NO HELP. Finally a Manager (I think her name was Kathy) came and opened a 2nd register, but ONLY...Read more
Irritating problem simple solution. .. However, not applicable in my situation. Been platinum member since 2011. A couple of months ago, the emails they were sending had adifferent and wrong name on them. To me i see that as a security issue. After innumerable emails...Read more
Ulta - Shipping
Worst handling and shipping service ever, pay for 2 days delivery to find out it will be delivered in 4 business days...
Ulta - Rude mean unprofessional
I was there and my experience was horrible employee are vary rude and mean and make you feel uncomfortable and hated terrible staff
Ulta - Really annoyed
I was at the west Hollywood Ulta store and the manager followed me around like a helicopter. He tried being sneaky about accusing me of stealing but he was too obviously rude about it. The only reason I may go back would be to have my hair done, the salon people were really nice. Nancy H.
Making A Payment Review
Automated system does not work well kept insisting I was saying something I wasn't and rerouting my call
I am very upset. There is a stylist by the name Shameka that was highly recommended for hair extensions. This is my first time visiting Ulta and I was excited about getting my hair done by her. When I walked in I was greeted by a young lady named Melissa and she was...Read more
I went in to get strawberry blonde coloring and I left with bright red hair! I am not good with confrontation so I didn't say anything at the time. I went back in a week later to get it fixed, which they said was going to be free. The stylist gave me more of what I...Read more
I ordered an item last night 7/20/17....realized my order was going to my old address....called Ulta within 10 minutes of me placing my order hoping that they could help me with my problem. The first lady that I talked to told me that she couldn't change my address so...Read more
On this evening I went to your Columbiana location to exchange an item in which I had been gifted by my mother. NYX has always been a favorite brand of mine, but certain colors do not align well with me and this was the case with life a beach suede. When I explained to...Read more
I was shopping at the Westfield culver city location I've been coming to this location for a while now and never had an issues This day I didn't see the usual workers except for one friendly face but he was ok registers instead of in his usual area I see him at . I...Read more
Doug, the "so called" manager at this ulta is a racist! Never in my life have I experienced such discriminatory behavior living in the United States. I went in today wanting to return products. From the start, he seemed to have an attitude with us. He left us at the...Read more
I've always had my hair done by the same person, like seriously while she was on maternity leave I didn't get anything done because I simply don't trust other people with my hair. As much as I love her I won't be continuing to use her because she's now an ULTA Beauty...Read more
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