Ulta
Reviews and Complaints

I purchased a gift card and loaded $100 on it at one of the Ulta Beauty locations in Orange County, CA, but I was trying to buy something online, and my balance was only $1.10, which isn't right because I purchased this and never used it since I misplaced it by leaving it in my Ulta bag that I had during my visit at the time of purchase. I happened to be doing some spring cleaning and found it wrapped up in the receipt that has the purchase time, date, receipt number, etc.

After I found it, I attempted to make a purchase with it online when I figured out that my entire balance was wiped out. How do I file a claim and receive a refund for my purchase?

Last evening, my daughter arrived in Wilkes Barre Pa. for a two day holiday visit in her home town of Dallas PA.

Olivia, my daughter is a critical care nurse at the University of Pennsylvania. Olivia works tirelessly as a nurse and had been looking forward to her visit home for the past year. On her way home, she stopped at Michaels in Wilkes Barre to pick up some wrapping paper to begin her holiday fesitvities. She also decidied to stop at Ulta and pick up some treats for herself.

When she completed her purchases and went out to her car, she reach ed into her bag to apply some lip gloss and noticed it missing. She immeditely returned to the store and was unable to locate the sales associate who took care of her. She approached another assoicate, explained what happened. The Associate explained she needed to contact the manager,.

Long story short, they needed to contact another manager. This manager approached my daugher and stated that they exammined the security cameras and my daugher clearly recieved the item and she must have stole it. Extremely upset, yet more embarrassed as she was surrounded by customers, my daughter explained that it absolutely was not in the bag and she most certainly did not steal it. Again the manager stated she did.

My daughter left mortified. She cane home, told me what happened an turned in to her room. After an entire year, I finally get to see my daughter for two days. Why, because she is working double and triple shifts in a Cardiac ICU trying to accommodate short staffed patients, You have not only destroyed her trip home, but you have caused her extreme embarrassment.

I am demanding to see the video in which you accuse her of theft, an explanation on why if she was stealing she was not arrested and some type of compensation for the pain you caused her. This associate should be fired immediately. Completely unacceptable. I will be waiting for a response.

ChatGPT said:

ChatGPT

Subject: Urgent Concern Regarding Incident at Ulta Wilkes Barre

Dear [Recipient's Name],

My name is Dr.

Deanna Mennig. I am writing to express my deep concern and disappointment regarding an incident involving my daughter, Olivia, that occurred last evening at the Ulta location in Wilkes Barre, PA.

Olivia, a critical care nurse at the University of Pennsylvania, had returned to her hometown of Dallas, PA, for a brief two-day holiday visitsomething she had been eagerly anticipating for over a year. After tirelessly working double and triple shifts in a cardiac ICU to cover staff shortages, this visit was meant to provide her with some much-needed respite.

During her errands, she stopped at your store after shopping at Michaels to pick up a few items for herself. After completing her purchase, she noticed a lip gloss she had bought was missing from her bag.

She immediately returned to the store to address the matter but was unable to locate the associate who had assisted her. She explained the situation to another staff member, who then involved a manager.

The manager, after allegedly reviewing the security footage, accused my daughter of taking the item. Surrounded by other customers, Olivia was humiliated and adamantly explained that the item was not in her bag and that she had no reason to steal it.

The manager repeated the accusation, leaving my daughter mortified and deeply upset.

This situation not only ruined her long-awaited trip home but also caused her extreme embarrassment and distress. As a loyal customer of Ulta, I find this treatment entirely unacceptable.

The email I sent to Ulta:

Hi,

I was just in your Ulta Beauty store on September 5, 2024 at 2:15 PM on Market Street in the Fashion District in Philadelphia, and was told by the cashier and one of the managers, that if I didn't provide my information, such as my phone number or email, I would not be able to make my purchase. So, I walked out of the store without making a purchase because I did not wish to share any of that information.

Just wanted to let you know as a customer, I think that policy is wrong.

And not only wrong, but it defeats the purpose of Ulta making money because there are those of us who will not freely give our personal information.

I work for Sephora and have done so for 10 years, and we do not require our customers to give personal information to make a purchase.

We do ask if they would like to sign up for our rewards card, the Beauty Insider, but if they do not wish to do that, we proceed with checking them out at the POS.

Just wanted to voice my opinion. Hope you'll give my feedback serious consideration.

Thank you,

Ron C.

My email sent to Ulta:

Hi,

I was just in your Ulta Beauty store (9/5/2024 @ 2:15 PM) on Market Street (Fashion District) in Philadelphia, and was told (by the cashier and one of the managers) that if I didn't give information (my phone # or email), I would not be able to make my purchase. So, I walked out of the store without making a purchase because I did not wish to give any of that information.

Just wanted to let you know that as a customer, I think that policy is wrong.

And not only wrong, but it defeats the purpose of Ulta making money because there are those of us who will not freely give of our personal information.

I work for Sephora (and have for 10 years), and we do not require that our customers give personal information to make a purchase. We do ask if they would like to sign up for our rewards card (Beauty Insider), but if they do not wish to do that, we proceed with checking them out at the POS.

Just wanted to voice my opinion.

Thank you,

Ron C.