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Summary of Ulta Customer Service Calls

57 TOTAL CALLS
91% SUCCESSFUL CONNECTIONS
03:46 AVG CALL DURATION
10% ISSUES RESOLVED

Customers Contact Ulta to Ask about:

Payments and Charges:

  • “Payment”

Return/ Replace:

  • “Replacement card”
  • “Return”

Account:

  • “To delete all of my ulta accounts”

Product/ Service quality:

  • “The hinge on the lid on my chocolate bar palette is broken send to me that way”

Cards:

  • “I'm wondering if I can buy a gift card with my Ulta MasterCard?”

Other:

  • “Information”
  • “Points”
  • “Very unhappy with pesonal makeup lesson just got today!”

About Ulta

Top 5 Ulta Products

Makeup, Website, Gift Card, Beauty Set, Eyeliner

Top 5 Likes about Ulta

Their points program, Shopping in-store, Price, Rewards card, Products

Top 5 Dislikes about Ulta

Customer service, Ordering online, No estimated date for delivery, Store manager, Rude staff

Summary

Ulta Beauty is a chain of beauty stores. The company was founded by Richard E. George in 1990. Its headquarters is based in Bolingbrook, Illinois, United States. Ulta Beauty offers the following products: makeup, skin care, nails, fragrance, and body care. There are items for men and women. The company offers gift cards for any amount between $10 - $500 USD. There is a free All Things Beauty application for mobile devices with Android and Apple operating systems. Ulta Beauty ships their products to the United States and Canada via USPS carrier. The company accepts returns. Available payment options are Visa, MasterCard, American Express, and Discover. Customers can also use PayPal service. Ulta Beauty is traded on the NASDAQ under the ticker symbol ULTA.

Ulta reviews and complaints

Ulta is ranked 138 out of 951 in Cosmetics and Personal Care category

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Ulta Stats

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