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Summary of Ulta Customer Service Calls

94 TOTAL CALLS
90% SUCCESSFUL CONNECTIONS
04:30 AVG CALL DURATION
8% ISSUES RESOLVED

Customers Contact Ulta to Ask about:

Payments and Charges:

  • “Make a payment”
  • “Payment”

Return/ Replace:

  • “Replacement card”
  • “Return”

Product/ Service:

  • “The hinge on the lid on my chocolate bar palette is broken send to me that way”
  • “I'm wondering if I can buy a gift card with my Ulta MasterCard?”

Cards:

  • “Credit card question”

Account:

  • “To delete all of my ulta accounts”

Other:

  • “Stop receiving mail”
  • “Check a purchase if within 60 days”
  • “Personal conflict”

Ulta Rating Stats

1.9 out of 5 stars
based on 340 reviews
See all 761 reviews

Rating stats

  1. 157 reviews
  2. 94 reviews
  3. 60 reviews
  4. 16 reviews
  5. 13 reviews

About Ulta

Top 5 Ulta Products

Makeup, Website, Gift Card, Beauty Set, Eyeliner

Top 5 Likes about Ulta

Their points program, Shopping in-store, Price, Rewards card, Products

Top 5 Dislikes about Ulta

Bad customer service, Ordering online, No estimated date for delivery, Store manager, Rude staff

Summary

Ulta Beauty is a chain of beauty stores. The company was founded by Richard E. George in 1990. Its headquarters is based in Bolingbrook, Illinois, United States. Ulta Beauty offers the following products: makeup, skin care, nails, fragrance, and body care. There are items for men and women. The company offers gift cards for any amount between $10 - $500 USD. There is a free All Things Beauty application for mobile devices with Android and Apple operating systems. Ulta Beauty ships their products to the United States and Canada via USPS carrier. The company accepts returns. Available payment options are Visa, MasterCard, American Express, and Discover. Customers can also use PayPal service. Ulta Beauty is traded on the NASDAQ under the ticker symbol ULTA.

Ulta reviews and complaints

Ulta is ranked 114 out of 1024 in Cosmetics and Personal Care category

Payment Methods

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Ulta Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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