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Contact Ulta Customer Service

How to Reach a Person at Ulta

Verified Contact Information

Toll-Free Number:

  • 1-866-983-8582
Call Now
Send Message

Customer Service:

  • 1-855-478-5821
    Associate Care and Support Center
  • 1-888-566-2736
    Gift Cards

Headquarters:

  • 1-630-410-4800

Media:

  • 1-630-410-9968
    Opt-out of Marketing Emails

Accessibility:

accessibility@ulta.com

Customer Service:

android@ulta.com
Android App
associatecareandsupport@ulta.com
Associate Care and Support Center
communityrelations@ulta.com
Community Relations
prismaventures@ulta.com
Prisma Ventures
service@ulta.com

Investors/ Franchising:

investorrelations@ulta.com

Jobs/ Career:

hrservicecenter@ulta.com

Legal:

privacyrequests@ulta.com
Privacy Inquiries
legal@ulta.com

Ulta Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Ulta Phone Number
1 (866) 983-8582
Average Hold Time
00:02:20
Average Calls duration
4 minutes
Most Popular Ulta Email Address
service@ulta.com
Ulta Live Agent Availability
17% of callers successfully reach a real person
Issue Resolution Rate
Low (18% reported full resolution)
View full overview

How To Contact Ulta?

The Ulta customer service number is the same as their general customer service number, which is 1-866-983-8582. Call if you have a time-sensitive issue, because it is the fastest way to resolve an urgent question.
The phone number that you can use if you have legal inquiries is (630) 410-4800. And the number for investor questions is (630) 410-4627.

Ulta customer service representatives are available to assist customers during specific hours of the day. Their hours of operation are Monday to Sunday from 7 am to 11 pm Central Time.

The Ulta email address is service@ulta.com. You can address here a wide range of customer service-related questions, such as order issues, returns and refunds, accounts, discounts and others. If you have a legal inquiry, you can use legal@ulta.com. Are you interested in a career? Then use the hrservicecenter@ulta.com email to send your questions. If your issue involves sensitive data (like credit card or ID info), it’s safer to use their secure contact form or call directly.

Ulta's corporate headquarters address is 1000 Remington Boulevard, Suite 120, Bolingbrook, Illinois 60440‑3124, U.S. This is Ulta’s main office where executive leadership, marketing, finance, HR, and other corporate teams operate. This address also serves as Ulta’s legal and operational headquarters. If you need to send mail or documents to Ulta’s corporate office, this is the official location to use.

Ulta accepts returns within 60 days of purchase for both online and in-store purchases, provided they are in new or gently used condition. Some items, such as final sale or gift cards, are non‑returnable. To learn about their return policy and restrictions, visit this page.

PissedConsumer Club

Contact Information

Ulta Website:

Ulta Help Center:

Corporate Office Address:

Ulta Beauty, Inc.
1000 Remington Blvd., Ste 120
Bolingbrook, Illinois 60440
United States

Other Info (opening hours):

Hours:

Monday - Sunday: 7:00am - 11:00pm (CT)

More contact details

How Customers Rate Ulta Support?

5.0 / 5
Good

Based on 1.8K calls to Ulta customer support through PissedConsumer.com and 4 survey responses.

Total Calls
1.8K
Avg Call Duration
03:47
Issues Resolved
18%

Why Customers Call Ulta?

Top Reasons of Customers Calls

  • Payments and Charges 20%
  • Customer Inquiries & Issues 20%
  • Shipping and Delivery 15%
  • Product/ Service 10%
  • Request for Information 9%
  • Cards 8%
  • Account 6%
  • Return/ Replace 5%
  • Activation/ Cancellation 3%
  • Staff 2%
  • Refund 1%
  • Employment <1%
  • Website/ Application <1%

Payments and Charges

20%
  • "Received no bill or card. Just received this today."
  • "Discount code not working"
  • "Bill pay"

Customer Inquiries & Issues

20%
  • "Pakistan"
  • "Adjustment"
  • "In stock"

Shipping and Delivery

15%
  • "Package says undeliverable"
  • "I did not receive what I ordered and paid for"
  • "Missing order"

Product/ Service

10%
  • "Problem with my bill"
  • "Damaged items"
  • "Cc not appearing on my online purchase"

Request for Information

9%
  • "Question on order"
  • "Help with new phone switch"
  • "Question about points"

Cards

8%
  • "Lost card"
  • "Misplaced card"
  • "Haven't recieved card in mail"

Account

6%
  • "Birthday reward"
  • "Birthday gift not on account"
  • "put accounts together for points"

Return/ Replace

5%
  • "Return on behalf of wife"
  • "I can not change my password to get into my axcount"
  • "Return"

Activation/ Cancellation

3%
  • "Cancel order"
  • "Cancel all orders and purchase made today"
  • "Cancelled border"

Staff

2%
  • "Customer Service complaint"
  • "Rude store employee"
  • "Customer Service"

Refund

1%
  • "Refund"
  • "I want my money back"
  • "Money back"

Employment

<1%
  • "Pay off bill"
  • "Paycheck"
  • "Payroll"

Website/ Application

<1%
  • "Cant find order number due to the website wont let me in"
  • "Website problem"
  • "I won't to make application for Ulta please"

Compare Ulta Customer Service To

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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