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After dying my hair brown instead of the blonde I requested, they refused to correct their mistake and insisted on charging the full amount for the work performed. They threatened to call security and have me detained as a shoplifter if I didn't pay the full amount.

Now I've got brown hair and no idea how to get my own blonde back.

I don't understand why they wouldn't try to make the situation better. I would think they'd want to keep my business. Even if that weren't their goal, on a human level I would have thought the workers would have been kinder to me.

I suppose Ulta doesn't guarantee its services. Obviously, I won't go back and I truly hope others profit from my unhappy example.

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