Arrived on time, used bleach in stead of color for low lights, my colors I was offered to pick were converted to close match.Another customer came in, I was over processed, to buy more time I was put under hairdryer to wait.

Dried out wrong colored hair, then left alone no one checked on me while she curled a quoted 10.00 hair curl, this was a walk in. Stylets at 5:35pm put a toner or not sure I asked for a semi permanent color to tone it down. I'm 51 years old had BLEACH highlights and purple highlights from foil. I asked to be lightly foiled.

Dye on my face! Color at this point slapped on did not get deep into hair...so I have moderate coverage in front and purple and white in back! Appt at 2 left at 7:10! Paid 140.00 complained and was to,d Salon was separate from Ulta!

Clay/Manager also stated stylist did not have to be certified except by Ulta classes!

Original foil does not reach scalp.Very unhappy

This review is a subjective opinion of a user.
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More Review Details

  • What I liked
      No items
  • What I disliked
    • Length of appt
    • Hair ruined
    • Left unattended
    • Ignored by manager in store

Reason of review:
Bad quality
Preferred solution:
Full refund
Monetary loss:
Product or service
Hair Coloring
Review category
Beauty Centers and Spas
review #632614 by

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Jun 19, 2015 #997292

I know it's a little late but the salon is so part of Ulta. You call corporate and they will refund you

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