Atlanta, Georgia
Not resolved
Customer service

Terrible experience.I typically use origins and go directly to their store and went to Ulta for the first time to get eye shadow.

When I got there the girl convinced me that this brand was "all natural" and a great comparison and talked it up. What a liar, not to mention I couldn't use this until I got a spray tan because she gave me the wrong color after asking numerous times to recheck. So now I am stuck with a $40 CRAPPY compact that I cannot use.

Absolute waste of money and time and I will NEVER shop at Ulta again.Word of advice..hire people who know your products!

Reason of review: Poor customer service.

Monetary Loss: $40.

I didn't like: Bad customer service.

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Yes, i work for Ulta.You can return it.

If you want a natural brand...

try tarte or juice beauty.I dont know how "natural" you want it, but Juice Beauty is 100% organic and Tarte is formulated w/o parabens, gluten, fragrance and much more


If you are an Ulta Rewards member or have your receipt, you can return pretty much anything even after you've opened it.

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