Returned bottle of perfume. I had $28.00 worth of ULTA points used against that item.
Redeemed about $60 worth on total sale. They did not refund me the $28. Was okay with that, but they did not give me back the $28 worth of rewards points. Manager told me to call HELP DESK and they should fix it for me.
They did not. Asked to speak to manager. Was told a Mgr. would call back in 24-48 hours.
No call..No Email...NO NOTHING! CRAPPY Customer Service!!!
I spend allot a good amount of money every year at this store. I will be spending it at Sephora from now on!
Monetary Loss: $28.