I ran into the Ulta store in Stow, Ohio after work this week. There were 4 customers in line waiting to check out and only 1 new employee at the registers struggling with NO HELP.
Finally a Manager (I think her name was Kathy) came and opened a 2nd register, but ONLY checked out 1 customer and then walked away to gossip with another employee! IT WAS UNBELIEVABLE. Ulta should start using MYSTERY SHOPPERS to monitor their stores and associates. HORRIBLE CUSTOMER SERVICE.
UNACCEPTABLE BEHAVIOR ESPECIALLY FOR A MANAGER. RUDE TO THE TENTH DEGREE.
RUDE RUDE RUDE RUDE RUDE RUDE RUDE. I WILL NO LONGER SHOP AT THIS LOCATION.
Review about: Ulta Manager.
Reason of review: Poor customer service.