San Leandro, California
31 comments
Not resolved

In August of 2014, I went for a facial at Ulta Salon, Cosmetics in Las Vegas, Nevada.7265 Arroyo Crossing Parkway, Suite 110.Sheila did my facial.I told her about a bad experience, I had at a spa two years ago.I told her not to put anything around my mouth area.When I spoke with her on the phone, she told me don't worry, I will let you know everything I am putting on your face.l let her know that I have sensitive skin.Sheila had no regard, respect or concern for me or my feelings.She did what she wanted to do.It was a facial from ***.She used a brush and went down the sides of my cheeks by my nose and went up and down across the Top of my mouth.

She also rubbed something in the Conners of my mouth. She took the brush and went very close to my eyes.Sheila did not say one word to me the whole time of the facial.She calls herself a specialist.I feel she did this to me on purpose.She knew that she could get away with it. Being a woman of color, she had no value for me as a customer. She knew that Management would stand behind her.There is a very coldness about this Ulta location.Never even got an apology from Sheila needs to go back to cosmetology school.

She should no that around the mouth and eyes is very sensitive. I Know it was done on purpose. Her actions have caused chemical burns all around my mouth area cheeks, forehead and around my eyes.My face looked so bad, that people could not even look me in the face.Co workers were asking me, what happen to you, are you alright.This is a experience that I will never forget.I pray everyday to move forward. It has been a hard road, every time I look in the mirror I'm reminded.

I have at other facials in past with the same products.Never had anything like this happen. Woman of color be careful, I don't want this experience to ever happen to anyone else.Ifeel so disrespected.

My face

will probably never be the same.Sheila was very talkative on the phone, once she saw me, for what reason I don't know.She wasn't the same once she saw me.She should have been fired.Please beware of this store.

Review about: Facial.

Review #646980 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

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Anonymous
Los Angeles, California, United States #1222744
Sheila did this to her face on purpose Then laughed about it.
Anonymous
#1210653
I think the OP needs to worry more about getting her hair deep-conditioned. It looks dry and frizzy.
Anonymous
North Royalton, Ohio, United States #1210631
Wow. The OP makes multiple posts about the same thing then replies to them. She sounds crazy! If this is true then do something about it instead of making yourself sound crazy.
Anonymous
to Anonymous Los Angeles, California, United States #1222742
I Think you got it Wrong,the person that did this to her face is Crazy.
Anonymous
to Anonymous Troy, Alabama, United States #1266695
Yeah, LOL... it's pretty obvious that 99% of ALL the negative comments siding with the OP were actually written by the OP. Most of them display the same type language use, sentence structure and even the same misspelled words & typos as the OP used. Example: "Conner" for "corner" etc...and many more.
Anonymous
Lake Elsinore, California, United States #1210597
THIS EVIL RACIST ACT WAS DONE ON PURPOSE.SHEILA KNEW ThAT SHE COULD GET AWAY WITH IT.YOU BEING A BLACK WOMAN,SHE KNEW ULTA DIDN'T CARE.SHEILA KNEW THAT ULTA DIDN'T VALUE YOU AS A CUSTOMER OR A HUMAN BEING!
Anonymous
Los Angeles, California, United States #1179130
This Women Sheila wanted to cause serious Damage to her face.When she came to work the next day. We couldn't believe what was done to her face.Her left eye was messed up pretty bad too.all around her mouth and the Conners of her mouth.You could plainly see where SHEILA applied a Bleaching product going in a down motion.You never pull the face down when you give a facial. You never use a brush around the mouth and eyes with anything, let alone a BLEACHING PRODUCT. YOU CAN Plainly See this was done on purpose. I Can't believe a Big Company like Ulta would allow this kind of Malicious Act.She went for a Dermalogica facial for sensitive skin. You can plainly see that isn't what she received. If this was a white women that this happened to, SHEILA would have been fired.
Anonymous
#1171986
Sue them! Show the before and after pictures to the lawyer.
Anonymous
#1149933
YOU WOULD BE MAD TOO, IF YOU WENT FOR A DERMALOGICA FACIAL FOR SENSITIVE SKIN. INSTEAD YOU GET A BLEACHING PRODUCT ON YOUR FACE,THAT HAS MESSED UP YOUR FACE FOR LIFE.TOTAL DISRESPECT!!! SHE SHOULD HAVE BEEN FIRED.
Anonymous
#1149173
You ask for a Dermalogica facial for sensitive skin. That is what you should have got.Instead she uses A Bleaching product on your face and doesn't even consult with you first.She didn't consult with you first, because she knew that she was going to cause serious Damage to your skin and she didn't give a dam.Because she didn't want your business any way. Also she knew that Management didn't care either.

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