Ulta - Review in Cosmetics and Toiletries category from Mundelein, Illinois
Yesterday I visited ulta hair salon because I had heard good things about it. Keep in mind that my hair was never dyed before and I wanted to have a change in my life because this whole week was just horrible to me. What I thought was a good idea became into a bad one. I showed both of the managers exactly what I wanted. Apparently they assumed I wanted highlights so that's what they put me down for without consulting me. When I got there for my appointment I showed the stylist the picture and she started on my hair. Again I have never dyed my hair so I didn't know what was going on. I just know she had to put foils in my hair.
When she was finishing I Asked about the roots and she said well I had you down for highlights and I said no. I clearly showed you the picture of exactly what I wanted.
She left and let me sitting by myself for an hour and when she came back I was crying because obviously it's not what I wanted and I was upset because I never dyed my hair before and my first experience was turning out horrible.
Once she took me to the back I explained I didn't want to pay full price for it because it's not what I wanted and I was not happy and she threw the towel on my lap and swore at me and said she wasn't going to finish.
Keep in mind that she bleached the bottom half of my hair
She left the room and I was left sitting there with bleach on my hair!!
I got up and was about to leave when she comes back and starts grabbing me to stay because I had bleach in my hair. She kept pushing me and hurting me. I screamed because I was scared I thought she was insane. I Called the police as soon as I could and then she started to act all nice and caring. I had bleach in my face in my wrist and bleach went inside my mouth.
I made a police report and she stated that she did ombré which it's what she thought I wanted. When clearly she has stated previously it was highlights!
My hair is yellow and nothing close to what the picture is.
I left without paying and I'm hoping that ulta corporate contacts me or they will have a lawsuit in their hands.
Very upsetting !! Never go to ulta!!! Just go to Sephora !! My hair started to fall out Because of the bleach and my hair was tangled.
Review about: Ulta Hair Coloring.
Reason of review: Poor customer service.