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Complaint at stow ohio ulta

1.0
Complaint at stow ohio ulta
Original review updated by user Jul 16, 2022
Yes i wanted to ulta er today too exchange a broken ipensal and the lady name warren blonde hair was very rude to me she said where's the rest of the iphone very embarrassing in front of all these other customers and i'd pull the pencil card just to show and she's very rude like i don't agree shaking treat like that i won't be going back there

User's recommendation: Don't waste your time.

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#3766382 Review #3766382 is a subjective opinion of poster.
Location
Stow, Ohio
Pros
  • Nice
Cons
  • Price gauging
  • Rude workers
Preferred solution
Let the company propose a solution

Terrible customer service from Candace.

1.0
Read Google comment I left for your Niagara Falls Boulevard located in Amherst NY. Have not received any feedback from Ulta.

User's recommendation: Shop at different location.

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#3830664 Review #3830664 is a subjective opinion of poster.
Location
Buffalo, New York
Preferred solution
Apology

Complaint

1.0
I was at your Niagara Falls blvd location in Amherst today. I was never treated so rudely by one of your associates Candace. I was waiting in line to be cashed out and she had her customers cut right in front of me. I said to her I'm next in line, her customers even offered for me to ahead of them. Candace told them no, she can wait! The other cashier is almost done. Candace is unprofessional and has no respect for customers. She needs to be fired.
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#3830652 Review #3830652 is a subjective opinion of poster.
Location
Buffalo, New York
Preferred solution
Terrible customer service with Candace

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Employee Issues

1.0
Employee didnt apply 16 out of my 32 merchandise gift cards to my purchase in store. She threw away the cards in the trash and I thought maybe I had left the cards in my other purse and couldnt find them. I looked at my receipt and she applied $00.00 amount of money to my purchase with 16 of my merchandise credit cards. I have contacted Ulta almost everyday since, 6/16/22 and today is 07/24/2022 and no one will call me back.
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#3790731 Review #3790731 is a subjective opinion of poster.
Location
Hudson Oaks, Texas

Order received was damaged but no help

1.6
Order received was damaged but customer service wont help me. Even I sent pictures to them but not helpful. Lost my money

User's recommendation: Don’t buy from them.

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#3782369 Review #3782369 is a subjective opinion of poster.
Location
Carrollton, Texas

I have been trying to change my address. No one will help me do it. They say I have to go into the store. Why can’t I just do it over the phone. Plus 3 hung up on me.

1.0
Like I just wrote I have been trying to change my address. I have tried to use my card and cant but nobody seems to know anything. I have been hung up on 3 times. Im not very happy about it at all
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#3763228 Review #3763228 is a subjective opinion of poster.
Location
Fresno, California

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Compliment

4.9
In shopping at the Bloomington, IL store this afternoon, an employee by the name of Katy offered to help me (which in the past no one has approached me) and suggested products I was looking for. She tried 3-4 different shades of makeup and I was pleased with my selection. She was extremely pleasant and helpful. Hope I see her again.
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#3690507 Review #3690507 is a subjective opinion of poster.
Location
Bloomington, Illinois

Return and exchange policy. Lack of company customer service.

Ulta - Return and exchange policy. Lack of company customer service.
Ulta - Return and exchange policy. Lack of company customer service.
The companys receipts say easy returns and exchanges, however if you use a makeup artist, you cannot exchange for other products, only the original brand purchased. There is no in store information, no chat information, no text information , no on phone customer...
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#3653521 Review #3653521 is a subjective opinion of poster.
Location
Denver, Colorado
New Reviewer

Cancel ulta card

My card should have been cancelled a month ago. and the prson who did it did not know how to do her job. I am furious that I received an email saying I owe money just because someone from this company foes not know how to follow through yet lied to me.
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#3614415 Review #3614415 is a subjective opinion of poster.
Loss
$18
Preferred solution
Let the company propose a solution

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New Reviewer

Cancel order

2.1
I want to cancel the order Order #: K21483**** my husband bought the products and I placed the order! I don't want them anymore!
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#3604655 Review #3604655 is a subjective opinion of poster.
Location
Chicago, Illinois
Preferred solution
Full refund

Wrong item #

i just recieve e mail from ulta actually they were found items in return box with wrong item # i already gave them correct item # and 2nd order # to find my items and release my refund amount so please resolve my issue asap thanx
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#3602454 Review #3602454 is a subjective opinion of poster.
Location
Rawalpindi, Punjab Province
New Reviewer

Rude employees on numerous visits to the Lexington , SC store

3.0
I asked where item was located, got snapped at. Then rude female checked me out. Not acceptable behavior to me.

User's recommendation: Go elsewhere.

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#3596355 Review #3596355 is a subjective opinion of poster.
Location
Lexington, South Carolina
Pros
  • Brands i use
Cons
  • Sales rigged to get you to buy more
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

Points not being applied to my account

Ulta - Points not being applied to my account
I went to Ulta last week and spent around 300.00$ and I gave the cashier/ lady who checked me out my account info and I never received and points. Why? I have a picture of my receipt and will provide it upon request to verify my claim.
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#3578746 Review #3578746 is a subjective opinion of poster.
Location
Mount Prospect, Illinois

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Shady business practices

2.3
Been a loyal customer with Ulta for years. Have a 1200 dollar credit limit on my card for them. In January 2022 someone hacked my acct and placed an order. Once i was notified I contacted Ulta immediately. They had time to cancel the order but didnt. The idiots ended...
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2 comments
#2184768

EXACT experience that I am having currently. Someone hacked my account in Washington, D.C.

years ago. I was able to login after that issue happened. However, it's been awhile since I ordered. I tried logging on, reset link was sent and now they will send an email to escalate the problem.

I think a class action law suit should brew. This is mind blowing!

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#3559369 Review #3559369 is a subjective opinion of poster.
Pros
  • Lot of products to chose from
Cons
  • Online
  • Cheat customers
Preferred solution
Fix my online access

Possible scam using my email with an electronic receipt

Yesterday, I received an email with an electronic receipt from Ulta Beauty. The store was located in Fontana, CA, telephone #909-463-****. Date 5/6/22 time 3:14 pm Transaction 8518 Store #1300 Reg 3 Cashier Jasmine Auth.#00799W Entry Method : Dipped trace #8518**** Member# 291901****829 Mastercard for 150.00 ending 4022 and debit card ending 4215. I think this is a scam. These are not mine. I am contacting my credit cards. You may be contacted by them.
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#3552317 Review #3552317 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

Your latest Kate Spade ad

1.0
Your latest ad for Kate Spade is horrific,insensitive,triggering,disrespectful,appalling,need I go on-

User's recommendation: To inundate corporate to apolojize.

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#3533339 Review #3533339 is a subjective opinion of poster.
Location
Hamden, Connecticut
Pros
  • Products that i discovered there
Preferred solution
Apology

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