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Placed $171 order online that was never delivered- was told I need to call my bank and dispute the charge because they are not responsible once it leaves their warehouse. When I asked why the customer service lady blocked my email address so that I could not write...
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#1188303
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They havent been for more than a decade. It's become a self service (or self serving, for the staff) kind of store. Stylists who ignore instrutions, staff who fail to acknowledge that you've arrived, shelves not stocked, and very, very LONG lines at the register....
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1.9
#1185089
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I went into Ulta Beauty to buy some rosewater spray. I choose the Mario Badescu brand. I noticed signs that said try this and get a free gift or try this from Mario and get a bag with samples. I spent 20 min reading which trial kit I wanted to try. I get to the...
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1.1
#1184863
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Tried to tell management to send her home. They didn’t act concerned. Said they would talk to her. I’m so upset. Called coorperate and they didn’t seem concerned either. Said they’d get back to me in 24 to 48 hours. By that time she could have infected hundreds of...
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1.7
#1184315
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I went to make a purchase of $72.02 and my card was declined with no reason. Called my bank and they checked my card, there was no reason for the decline. Yet not one, but three transactions showed up on my statement of $72.02 as "pending" at three times. Well, pending...
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3.3
I liked
  • Products that i discovered there
I didn't like
  • Set up for customer service line
  • System for tracking transactions
  • Documentations for complaints and daily reports
#1174788
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Ulta hair salon
Ulta at The Bronx , 200 Baychester Ave bx ny 718 862 4024 Stylist -Melissa I had a 2pm hair appt she was late it was my 1st appt at Ulta ,I had a consultation with this suppose stylist a day before showing & explaining the color I usually get at my salon she stated to...
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Anonymous
Anonymous

if you complain they will give you your money back!

1.0
#1165329
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To say the least this place is addicting and will get you to part with more money than you can afford to, not to mention that if you look on Glassdoor the employees have rated this place as being low paying, which would explain why I had so much trouble getting my...
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Anonymous
TLA

On November 25 ,2017 I was double charge $287 to my account. i have called and emailed them since then with the assurance they would credit my account. It didn't happen! On De...

Anonymous
Anonymous

Staff is so unprofessional Not going back

2.4
#1156857
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Ulta - Gift cards

Can I buy an ulta gift card with my ULTA MASTERCARD?
5.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1153580
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Cannot get a simple yes/no answer from Ulta. They are requiring customers to give out phone numbers in order to qualify for rewards program. My question to two Ulta reps: Does Ulta sell customer phone numbers to other companies? Cannot get a simple yes/no answer. Have...
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Anonymous
Anonymous

No, we don't sell your information. The ONLY reason we ask for it is to look you up. Unfortunately, we did away with the physical rewards card, so the main way to look up your...

#1151682
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I placed an order online last night, and I then went to pay for it. Ulta then gave me the opportunity to apply for their credit card and upon approval they would discount todays purchase 20%. I was approved, and they discounted my purchase 20 %. I received an email...
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1.0
Product
#1146421
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