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Ulta - Usually amazing till I got brow wax. 10 minutes and $26 late

Usually great. Till I got brow waxing. 10 minutes and $26. I had to go home and finish tweezing my eyebrows.
4.3
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
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#1301025
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Ulta - Asked for a sample and the insult

I want everyone to know how Ulta in Everett WA. treats women. I stopped in the other day talking to a worker about perfume, I asked for a sample to bring home to show my daughter I was told,they don't give samples. What a insult and a joke.I ll stick with Sephora. Shocked Jennifer
2.1
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
#1299403
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Ulta - Online order

Forget to apply coupon code to order
#1292863
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Ulta - Cashier took Reward points
I took the girls to the local Ulta for a lil treat yesterday, and then went back again today. Yesterday I was asked if I had a rewards number and after I said "no" she simply finished checking us out and we left. Today I was asked if I had a rewards number and this...
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1.0
#1291281
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Ulta - Horrible horrible sales people
Hmmm, this store in Broken Arrow, OK called the cops after they suspected I had stolen. I came in with a bag to return 2 items. After they refunded my purchases that I had bought in Rhode Island, I went about looking at fragrances. I looked elsewhere to pass the time...
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Anonymous
MilkyAldabraGiantTortoise

I contacted the district manager. She had me to tell her what happened. She investigated the next day. I received compensation that was agreeable. I will return to the store w...

#1290411
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I went to ulta in Katy, Texas, for a color and cut. I told the the girl who did my hair (Corrine), that I wanted a medium to dark warm brown with a little demention in it. I told her no red and no ombré also not too dark. Well, I ended up with black roots and the rest...
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#1287800
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Very, very rarely can I get help! Clerks stand around complaining about their hours or discussing their personal lives! Some clerks look more like clowns than makeup & skincare assistant! I have been at the checkout & clerks have been stopped & frisked in front of...
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2.1
I liked
  • Products they offer
#1285872
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I am missing items from my last three orders. I am a diamond member, I never file complaints or do returns even though I’ve been shorted or was sent the wrong shade. Or glass was broken. I received none of my 6 gift with purchases were sent along with several items I...
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1.9
#1274121
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They NEVER have the advertised promotions. For example, yesterday they were supposed to have a full size Redken pillow proof primer for free with $36 Redken purchase. They didn't have it and didn't know when they'd get more. I wrote customer service who basically said...
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Anonymous
Anonymous

I had the same experience. It is such a scam!!!! They use the “while supplies last” caveat to cover themselves but they never have a supply. There should be a reasonable effor...

3.0
I liked
  • Points
I didn't like
  • False advertisement
#1268434
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Ulta - Hate it

I hate how they can make your shipping change to another address it takes so much time and you might end up losing your money. And it’s funny because I can’t do nothing about it the shipping change and when I called him to change my stuff they can’t do nothing about it either so who the *** is going to do it.
#1267712
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