Latest review first
First does anyone know if it’s possible to get a refund for services at the beauty salon? I went in today for a “makeup lesson” and when I got there I met my makeup artist who didn’t introduce her self but I think her name was Britney at the Washington square location...Read more
Ulta - Worst customer service
I have gone to three different locations of Ulta to give them another try. Each visit ends up being worse than the last one . I tried Massapequa and Rego Park as well as Levittown . No one wants to help you find what you are looking for . The sales associates in all three stores are rude and have a nasty attitude . You can buy the product anywhere . I will never go back to any of their locations, I can’t understand why upper management allows this to continue . Doesn’t the regional managers care about the quality of customer service that is being given? I have read many similar views on multiple sites . This company is headed for closure unless they start a serious retraining on giving good customer service .
I received a gift card for Christmas... I went online to try to use it, as the store near me doesn't have what I want in stock, and my order qualified for free shipping. HOWEVER, your website does not accept my street address as "valid" and if I send it to a PO box...Read more
I placed an order this morning and made a call to cancel it. The agent told me that she has submitted a note and I will receive a confirmation email. I waited for 3 hours but received nothing. I made another call and another agent told me that I could not cancel it...Read more
They are a bad company I had trouble paying my bill due to another bill that came in so they called my cell 3 times a day for 2 weeks on different phone numbers and left auto tx messages saying they trying to get ahold of me and blank voice mails for 2 weeks then...Read more
Denied me service because of my looks! I know i am not pretty -- TFB!! I (was to be) a paying customer!! Discrimination ! I was looking forward to being treated like a normal woman, sort of expected a bit of hesitance but not the brutal treatment i got! Every day i get...Read more
I just watch the salon manager at my local Ulta in Pocatello Idaho do a girls makeup for a dance. The girl asked for a National look. She had just had her lashes done the day before and made a point to tell the manager this. When she was done the girl looke beautiful!!...Read more
Where do I begin? My experience here was amazing. I came in looking for skin care. When I was approached by Adrianna she told me she was the skin therapist and asked if I needed any help. She was with me for a good hour or 2 explaining dermalogica products, and drug...Read more
Ulta Scottsdale, AZ !! ! Don’t go there!!! I had silver platinum virgin hair and the stylist ruined my hair. She is incompetent!!!! I did not authorize for her to ad these horrible colors!!! Why would Ulta hire someone that didn’t know color, peroxide lift , the color...Read more
Ulta - Gift Catd
I purchased a gift card on the Ulta website. When it didn’t show for two weeks I called and was told it was not an Ulta gift card. I gave them the confirmation number and they said it wasn’t theirs and to contact the company that I purchased it from. The company was Ulta and I sent them a picture of my Credit card charge which said Ulta. I later found out when you purchase a gift card from their website it is a different company and Ulta refuses to acknowledge it.
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