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Ulta

www.ulta.com
What is your customer experience with Ulta?

Ulta Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Ulta has 1.9 star rating based on 603 customer reviews. Consumers are mostly dissatisfied.

  • 31% of users would likely recommend Ulta to a friend or colleague.

  • Rating Distribution
  • Pros: Products, In-store shopping, Points program.
    Cons: Customer service, Ordering online, Poor customer service.

View full overview ›

Media from reviews

Ulta - Missing item
ULTA shipping scam warningUlta - Damaged hairUlta - Damaged hair - Image 2Ulta - I got scammedUlta - I got scammed - Image 2Ulta - Points nit added and customer service gives run around
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Top Ulta Reviews

Positive Review

"I didn’t receive my birthday gift"

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I went to the store to buy a few things, and I didn't receive my bday gift (during my bday month). Instead, the sales person asked me to call Ulta.

Critical Review

"DO NOT ORDER ONLINE FOR SHIPMENT"

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DO NOT ORDER ONLINE FROM THEM They use a sketchy delivery service. The shipment was marked delivered, was home al day keeping tabs on it but nothing was...

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Divi M Rbq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

DO NOT ORDER ONLINE FOR SHIPMENT

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DO NOT ORDER ONLINE FROM THEM

They use a sketchy delivery service. The shipment was marked delivered, was home al day keeping tabs on it but nothing was delivered to me.

Either the delivery person stole the items or dropped them at a wrong address. Something tells me they took the items. Customer service is atrocious as they make you wait 2 business days to investigate the missing package. They also stated that sometimes it will be marked delivered even if its not.

WTF???

They use OnTrac as they utilize their own network of independent contractor drivers. Super sketchy people working for them.

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Pros:
  • Products
Nikola C Izf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Company failure

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Angelina,

I am starting to feel like this is not very important to you. I haven't heard anything since our last phone conversation.

The "happy returns has expired and since your store lost my product, i now have no recourse for my refund. This dumps the issue in your lap. I have wasted nearly a month on this issue. I want a resolution please.

Thank you,

Nikola (She/Her)

On Saturday, May 3, 2025 at 05:01:26 PM PDT, 301, Store wrote:

Hello,

I have a guest who dropped off a Happy Return 4/18/2025 at 8:03PM, however guest has yet to receive a refund, and your team at Happy Returns has stated they have not received the item.

Through video surveillance I do see the Happy Returns Package was picked up via UPS 4/24/2025. Please let me know how we can assist guest together.

Thank you,

Angelina Piedra

Sales Manager

Ulta Beauty

2186 N. Rainbow Blvd

Las Vegas, NV 89108

W702.631.3668

Store301@***.com | ulta.com | Ulta Salon, Cosmetics & Fragrance, Inc.

the possibilities are beautiful.TM

On Thursday, May 15, 2025 at 07:59:54 PM PDT, Nikola Cicconi wrote: I am trying to get to the bottom of this issue. It has been observed through video evidence that I did drop off the item for return.

Its been a month and I still can't get a refund. I have checked back several times with woman within and they don't have this item returned. I have patiently been conversing with Angelina. My patients is about depleated.

So unfortunately, this leave the bag in Ulta's lap. I would like to get my money back for the returned item, even though I have spent way to much time on this issues and should have a much bigger compensation.

Thank you,

Nikola (She/Her)

On Saturday, May 3, 2025 at 05:01:26 PM PDT, 301, Store wrote:

Hello,

I have a guest who dropped off a Happy Return 4/18/2025 at 8:03PM, however guest has yet to receive a refund, and your team at Happy Returns has stated they have not received the item. Through video surveillance I do see the Happy Returns Package was picked up via UPS 4/24/2025.

Please let me know how we can assist guest together.

Thank you,

Angelina Piedra

Sales Manager

Ulta Beauty

2186 N. Rainbow Blvd

Las Vegas, NV 89108

W 702.631.3668

Store301@***.com | ulta.com | Ulta Salon, Cosmetics & Fragrance, Inc.

the possibilities are beautiful.TM

View full review
Loss:
$40

Preferred solution: Full refund

2 comments
Guest

Ilya dropped the ball and you are owed a refund. You are not owed any added compensation.

Nowhere it their terms of service you agree to or did not read prior to the purchase does it say this. After you hopefully get your refund you will have to shop wherever the terms of service meet your needs.

Guest
reply icon Replying to comment of Guest-2695938

*They dropped...

View more comments (1)
SANDRA D Jhp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lincoln, Nebraska

Took my money and no product

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Updated by user May 11, 2025

I did see a credit,but ulta is deceiving people still about items they claim they have and they don't have it

Original review Apr 26, 2025
Placed an order in store
Lied from April 9 until April 20 about my order, your address is incomplete, I know that's a LIE item been delivered to my home before.
Gave them the address a second time
Problem again, WHY we shipped the item on the 21, and it came back on the 21st WHAT !
LIE PANTS ON FIRE ...
April 21 we have to give you a refund WHY ...we don't know
Why not send it out with the correct information, tell me what you have, hmm we don't have, nothing
This is what I be dealing with
Ulta beauty is not an Honest company
It's a company full of LIARS !
Hold off the customer as long as you can say do what you have too
Very sad !
I urge anyone that want to place an online order in store by phone or online
RUN AS FAST YOU CAN
Close to a month
LIES SINCE DAY 1
I ORDERED THIS
View full review
Loss:
$67
Pros:
  • Pros going in the store
Cons:
  • Do not shop online
  • Lie too much

Preferred solution: Deliver product or service ordered

Taylor A Psn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unauthorized gift card transactions

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I purchased a gift card and loaded $100 on it at one of the Ulta Beauty locations in Orange County, CA, but I was trying to buy something online, and my balance was only $1.10, which isn't right because I purchased this and never used it since I misplaced it by leaving it in my Ulta bag that I had during my visit at the time of purchase. I happened to be doing some spring cleaning and found it wrapped up in the receipt that has the purchase time, date, receipt number, etc.

After I found it, I attempted to make a purchase with it online when I figured out that my entire balance was wiped out. How do I file a claim and receive a refund for my purchase?

View full review
Loss:
$100

Preferred solution: Full refund

1 comment
Maurine Bso

I've been using bedpage.com 4-5 times a week, and I have to say, it’s really different from other websites. The personal touch makes it stand out.

The site is easy to use, and I always find legit, fresh ads.

Recently, I met Torry through the platform, and she really made my experience even better—she was friendly and genuine. It’s definitely a site I can trust, and I'm a happy visitor!

Monika R Rhh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I didn’t receive my birthday gift

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I went to the store to buy a few things, and I didn't receive my bday gift (during my bday month). Instead, the sales person asked me to call Ulta.

View full review

Preferred solution: bday gift

Deanna M Xoo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Clarks Summit, Pennsylvania

Extreme Harrassment and Embarrassment

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Last evening, my daughter arrived in Wilkes Barre Pa. for a two day holiday visit in her home town of Dallas PA.

Olivia, my daughter is a critical care nurse at the University of Pennsylvania. Olivia works tirelessly as a nurse and had been looking forward to her visit home for the past year. On her way home, she stopped at Michaels in Wilkes Barre to pick up some wrapping paper to begin her holiday fesitvities. She also decidied to stop at Ulta and pick up some treats for herself.

When she completed her purchases and went out to her car, she reach ed into her bag to apply some lip gloss and noticed it missing. She immeditely returned to the store and was unable to locate the sales associate who took care of her. She approached another assoicate, explained what happened. The Associate explained she needed to contact the manager,.

Long story short, they needed to contact another manager. This manager approached my daugher and stated that they exammined the security cameras and my daugher clearly recieved the item and she must have stole it. Extremely upset, yet more embarrassed as she was surrounded by customers, my daughter explained that it absolutely was not in the bag and she most certainly did not steal it. Again the manager stated she did.

My daughter left mortified. She cane home, told me what happened an turned in to her room. After an entire year, I finally get to see my daughter for two days. Why, because she is working double and triple shifts in a Cardiac ICU trying to accommodate short staffed patients, You have not only destroyed her trip home, but you have caused her extreme embarrassment.

I am demanding to see the video in which you accuse her of theft, an explanation on why if she was stealing she was not arrested and some type of compensation for the pain you caused her. This associate should be fired immediately. Completely unacceptable. I will be waiting for a response.

ChatGPT said:

ChatGPT

Subject: Urgent Concern Regarding Incident at Ulta Wilkes Barre

Dear [Recipient's Name],

My name is Dr.

Deanna Mennig. I am writing to express my deep concern and disappointment regarding an incident involving my daughter, Olivia, that occurred last evening at the Ulta location in Wilkes Barre, PA.

Olivia, a critical care nurse at the University of Pennsylvania, had returned to her hometown of Dallas, PA, for a brief two-day holiday visitsomething she had been eagerly anticipating for over a year. After tirelessly working double and triple shifts in a cardiac ICU to cover staff shortages, this visit was meant to provide her with some much-needed respite.

During her errands, she stopped at your store after shopping at Michaels to pick up a few items for herself. After completing her purchase, she noticed a lip gloss she had bought was missing from her bag.

She immediately returned to the store to address the matter but was unable to locate the associate who had assisted her. She explained the situation to another staff member, who then involved a manager.

The manager, after allegedly reviewing the security footage, accused my daughter of taking the item. Surrounded by other customers, Olivia was humiliated and adamantly explained that the item was not in her bag and that she had no reason to steal it.

The manager repeated the accusation, leaving my daughter mortified and deeply upset.

This situation not only ruined her long-awaited trip home but also caused her extreme embarrassment and distress. As a loyal customer of Ulta, I find this treatment entirely unacceptable.

View full review
1 comment
Guest

Your daughter should have said if they had evidence she stole, they should immediately call the police. Once the police got there, they would have asked to see the video and I am pretty sure the employee did not want that to happen.

MercedesTatiana H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing item

Ulta - Missing item

My online order has not arrived and the UPS tracking says that the box was empty. I don't have any answer yet!

View full review

Preferred solution: Full refund

User's recommendation: Please shop in store

Monika R Rhh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Nutley, New Jersey

I didn’t receive my birthday gift

I went to the store during my bday month (March) I didn't receive my bday gift as it was advertized! they asked me to call Ulta instead. So rude!

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Dayten Qbe

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Verified Reviewer
| map-marker Atlanta, Georgia

Angry

Updated by user Feb 21, 2025

The company was contacted about 30 times with the same nice responses. Finally, last week, after 5 plus days, I was contacted with a helpful solution.

However I have not heard anything since and it’s been another week. We shall see how this plays out

Original review Feb 06, 2025

Someone stole my diamond points TWICE in DECEMBER. The first time the company was practice and reimbursed me my points.

The second time I cant reach anyone except nice customer service emails that state th issue is with the internal department. NOTHING for 46 days. THIS IS NOT how to treat a customer. Their system is compromised and the customer suffers.

So much for their new CEO. I will be telling EVERYONE to stay away from Ulta

View full review
Ashley N Hyi

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Glendale Heights, Illinois

ULTA shipping scam warning

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ULTA shipping scam warning
Contains 1 confidential file for company representatives
Updated by user Aug 06, 2024

They refuse to look into the issue and resolve it.

Original review Jul 22, 2024

ULTA Scam. Warning- Don't order online.

I ordered over $110 in product from Ulta with a total of 6 products.

A padded envelope arrived with one of the six products. When I contacted the company through email and by phone, they refused to make the situation right saying they could see that a package had been delivered.

I contacted the BBB to file a complaint and realized they have a ONE STAR rating with them as well. Even with the BBB contacting them to help resolve this issue of the missing product, Ulta refused to talk with me live or make an effort to resolve the issue.

View full review
Loss:
$110
Pros:
  • Nice selection
Cons:
  • Terrible customer service
  • Shipping scams
  • Terrible ratings on customer satisfaction

Preferred solution: Deliver product or service ordered

User's recommendation: Order from a different company or risk losing your money

Sherri W Hxn

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Verified Reviewer

Appropriate clothes

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I went into the store and while shopping there were 2 girls and possibly more were dressed so shabby. One had a mini mini skirt and and her padded bra left them spilling over.

These may be ok in a night club. but not in Ulta.

The other was an obvious thong with her thin tights going completely up her but crack.

View full review
Pros:
  • Love it
Cons:
  • Dress code

Preferred solution: dress code for ulta

Sherri W Hxn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hampton, New Hampshire

Often times I go to Ulta and the way some of the girls dress is trashy

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I went to ULTA and it was shocking. First all the girls were very sweet and helpful.

My complaint is the way a few dress.

One had a mini mini skirt and her pumped up *** were overflowing.

Another obviously had a thong on and her leggings completely settled all the way to the crack front and back.

Nobody needs to see that. It is so inappropriate - is no-one in charge?

View full review

User's recommendation: Dress appropriately

Nga V Ntq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Houston, Texas

Forgot to add free item 263**** for my purchased

Hi there, I have forgot to add for my free product of the purchased. My order # M13465****.

This is the item I would like to add for my free item with purchased pls. |Item 263****

Thank you!

View full review
Ron C Vxl

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Complaint on policy

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Original review updated Sep 05, 2024

The email I sent to Ulta:

Hi,

I was just in your Ulta Beauty store on September 5, 2024 at 2:15 PM on Market Street in the Fashion District in Philadelphia, and was told by the cashier and one of the managers, that if I didn't provide my information, such as my phone number or email, I would not be able to make my purchase. So, I walked out of the store without making a purchase because I did not wish to share any of that information.

Just wanted to let you know as a customer, I think that policy is wrong.

And not only wrong, but it defeats the purpose of Ulta making money because there are those of us who will not freely give our personal information.

I work for Sephora and have done so for 10 years, and we do not require our customers to give personal information to make a purchase.

We do ask if they would like to sign up for our rewards card, the Beauty Insider, but if they do not wish to do that, we proceed with checking them out at the POS.

Just wanted to voice my opinion. Hope you'll give my feedback serious consideration.

Thank you,

Ron C.

View full review
Ron C Vxl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Complaint on policy

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My email sent to Ulta:

Hi,

I was just in your Ulta Beauty store (9/5/2024 @ 2:15 PM) on Market Street (Fashion District) in Philadelphia, and was told (by the cashier and one of the managers) that if I didn't give information (my phone # or email), I would not be able to make my purchase. So, I walked out of the store without making a purchase because I did not wish to give any of that information.

Just wanted to let you know that as a customer, I think that policy is wrong.

And not only wrong, but it defeats the purpose of Ulta making money because there are those of us who will not freely give of our personal information.

I work for Sephora (and have for 10 years), and we do not require that our customers give personal information to make a purchase. We do ask if they would like to sign up for our rewards card (Beauty Insider), but if they do not wish to do that, we proceed with checking them out at the POS.

Just wanted to voice my opinion.

Thank you,

Ron C.

View full review
Lisa S Eqc

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Verified Reviewer

Complaint on 2 employees

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I have 2 emplyees at ulta Beauty store number 1303 that i need to complain about their management is so bad 3 people have quit ulta. They have been working there for years but recently quit because of management.

They are horrible. Please respnd back to thsi email so they can start their investigation.

View full review

About

Summary

Ulta Beauty is a chain of beauty stores. The company was founded by Richard E. George in 1990. Its headquarters is based in Bolingbrook, Illinois, United States. Ulta Beauty offers the following products: makeup, skin care, nails, fragrance, and body care. There are items for men and women. The company offers gift cards for any amount between $10 - $500 USD. There is a free All Things Beauty application for mobile devices with Android and Apple operating systems. Ulta Beauty ships their products to the United States and Canada via USPS carrier. The company accepts returns. Available payment options are Visa, MasterCard, American Express, and Discover. Customers can also use PayPal service. Ulta Beauty is traded on the NASDAQ under the ticker symbol ULTA.

Ulta reviews and complaints

Ulta is ranked 432 out of 3154 in Cosmetics and Personal Care category

Area Served

USA

Payment Methods

VISAMasterCardPayPal

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