filters
state:
Show
city:
Show
product:
Show
Ulta - Upset....went in for a trim, cut all my hair off
Ulta - Upset....went in for a trim, cut all my hair off
Ulta - Upset....went in for a trim, cut all my hair off
Ulta - Upset....went in for a trim, cut all my hair off
Ulta - Upset....went in for a trim, cut all my hair off
My hair was pasted my shoulders. I went to Ulta, which I had been before. My girl was not working and could not take me all week, I had to go to a wake for my cousin. Called and made an appointment. Asked if the girl was experienced that I did not want a "bad" cut. Sat...
Read more
EarnestZorse
EarnestZorse

Don’t listen to these ppl they probably ly work for ULTA. THEY PRESSURE YOU TO TIP. !!!!! They’re rude and DONT EVER ORDER ONLINE. I ORDERED 3 boxes between $85 and 216$. And ...

Anonymous
Emily

That doesn't look super short at all! Your hair was already pretty short to be honest. She didn't cut that much off & it definitely doesn't look as bad as you stated in your r...

1.5
I didn't like
  • Customer service
#1197969
Reply to reviews
Very, very rarely can I get help! Clerks stand around complaining about their hours or discussing their personal lives! Some clerks look more like clowns than makeup & skincare assistant! I have been at the checkout & clerks have been stopped & frisked in front of...
Read more
2.1
I liked
  • Products they offer
#1285872
Reply to reviews
I am missing items from my last three orders. I am a diamond member, I never file complaints or do returns even though I’ve been shorted or was sent the wrong shade. Or glass was broken. I received none of my 6 gift with purchases were sent along with several items I...
Read more
1.9
#1274121
Reply to reviews
i am literally copying and pasting a portion of my email..minus my personal info... i have had 3 accounts with ulta now due to FRAUD and people stealing my info..i will keep reaching and posting this everywhere i can due to all the multiple issues i have had over the...
Read more
Anonymous
Apple

You must have someone who really dislikes you if they keep stealing your identity as you claim. Maybe a bitter ex??

1.2
#1226265
Reply to reviews
They NEVER have the advertised promotions. For example, yesterday they were supposed to have a full size Redken pillow proof primer for free with $36 Redken purchase. They didn't have it and didn't know when they'd get more. I wrote customer service who basically said...
Read more
Anonymous
Anonymous

I had the same experience. It is such a scam!!!! They use the “while supplies last” caveat to cover themselves but they never have a supply. There should be a reasonable effor...

3.0
I liked
  • Points
I didn't like
  • False advertisement
#1268434
Reply to reviews
ULTA SPENDS A LOT OF MONEY ON WHAT THEY CLAIM IS A CUSTOMER SERVICE DEPT. THE TRUTH IS, IT'S A JOKE. THEY HAVE NO AUTHORIZATION TO HELP THE CUSTOMER AT ALL. WHAT IS THE PURPOSE OF THE CUSTOMER SERVICE DEPT.?? IT APPEARS, IT IS JUST FOR PLACING CUSTOMERS ON HOLD SO THEY...
Read more
Anonymous
Michael

Very similar situation with black Friday prices, item never shipped yet they said it was returned and they have to give credit, will not reship or tomorrow sale prices. Very ...

Anonymous
Marty

You surely did make a simple task rough on yourself.Now it has become an international incident.Over what ?Some bonus points and a few bucks worth of junk ?What ?

2.8
I didn't like
  • Customer service has no authority to resolve any problems
#1143323
Reply to reviews
Ulta - Unbelieveable customer service horrible!
Went in and bought a two faced pallet semi sweet. Returned home and opened it... it was used!! Went back and the manager and her friends were whispering and talking about the issue! Made me feel like I did something wrong. Then when I make a complaint the General...
Read more
Anonymous
Simone

Why are you calling the managers employees her friends?? She has to communicate with her team to find out what happened! And yes, rude customers DO open up items & stick their...

Anonymous
Anonymous

Ulta doesn’t put used product back on the shelf. More than likely a customer opened the packaging in store and swatched it, this is an unfortunate repercussion of a disrespect...

1.0
#1203313
Reply to reviews
I liked the makeup girl - she was so nice and friendly but I honestly didn't get the professional, polished look I wanted. I wasn't TAUGHT anything to speak of- she just did her thing and I was the one asking questions so I could kind of GUIDE her in the direction of...
Read more
FutureNewt
FutureNewt

If you weren't happy with the application or the shades the employee was using why didn't you speak up? Everyone makes mistakes, especially when they're busy but they're there...

1.6
#1258075
Reply to reviews
Spent over $230.00 for perm and recommended hair products. Started off with silky, shiny soft but straight hair. Made it very clear that I only wanted body added to hair, NOT curliness. Stylist proceeded to roll my hair very tightly on tiny rods. Hair is now burnt,...
Read more
#1251228
Reply to reviews
Show

Ulta - Not good! Ultra lodt a couple hundred dollars worth of sakes

Palm Coast store! Products purchased in store many times previously not in store! I was told very rudely “we’re downsizing” you need to order those items on line! In such a large store no help available one worker doing makeup, two behind gabbing, no one offered to help just watching customers on their own until they were confronted!
#1258114
Reply to reviews