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ULTA SPENDS A LOT OF MONEY ON WHAT THEY CLAIM IS A CUSTOMER SERVICE DEPT. THE TRUTH IS, IT'S A JOKE. THEY HAVE NO AUTHORIZATION TO HELP THE CUSTOMER AT ALL. WHAT IS THE PURPOSE OF THE CUSTOMER SERVICE DEPT.?? IT APPEARS, IT IS JUST FOR PLACING CUSTOMERS ON HOLD SO THEY...
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Anonymous
Michael

Very similar situation with black Friday prices, item never shipped yet they said it was returned and they have to give credit, will not reship or tomorrow sale prices. Very ...

Anonymous
Marty

You surely did make a simple task rough on yourself.Now it has become an international incident.Over what ?Some bonus points and a few bucks worth of junk ?What ?

2.8
I didn't like
  • Customer service has no authority to resolve any problems
#1143323
Reply to reviews
am writing today to let you know of an experience I had at your Fort Wayne Indiana Location. Let me preface with, I am a long time Ulta loyalty member, and frequent my local Hilton Head location weekly. I am very familiar with Ulta’s business model and have always had...
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Anonymous
Anonymous

What does their preference in face makeup have to do with anything or their weight? Way to make assumptions about them just as they did to you... maybe you should have asked t...

2.6
I didn't like
  • Nasty piggy staff
#1125489
Reply to reviews
Ulta hair salon
Ulta at The Bronx , 200 Baychester Ave bx ny 718 862 4024 Stylist -Melissa I had a 2pm hair appt she was late it was my 1st appt at Ulta ,I had a consultation with this suppose stylist a day before showing & explaining the color I usually get at my salon she stated to...
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Anonymous
Anonymous

if you complain they will give you your money back!

1.0
#1165329
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Ulta - Gift cards

Ulta
#1153580
5.0
Details
Can I buy an ulta gift card with my ULTA MASTERCARD?
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Ulta - Can never use the coupons! Too many exclusions!!

Ulta
#1138649
1.0
Details
I brought makeup on cyber Monday...applied the coupon and "not surprised"...the coupon does not apply to these products...this isn't the first time that this happened to me....too many restrictions on these coupons! Why give them if you can't use them?
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Ulta - Upset with too many coupon exclusions

Ulta
#1138626
1.0
Details
Everytime i buy a product at ulta i can't use the coupon because most items they sell are excluded....why have coupons if you can't use them? So ridiculous... You need to change your coupon policies!!!!
Comment
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Reliability
Staff
Value for money
Website

Ulta - Bad customer service

Ulta
#1123956
I had a cashier tell me to move out of another customers way and a very very rude way! There was plenty of space and I was shopping at the little bins near the register. I put everything I had in my hands on the counter and walked out. That is no way to treat a paying customer!
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Cannot get a simple yes/no answer from Ulta. They are requiring customers to give out phone numbers in order to qualify for rewards program. My question to two Ulta reps: Does Ulta sell customer phone numbers to other companies? Cannot get a simple yes/no answer. Have...
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#1151682
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I placed an order online last night, and I then went to pay for it. Ulta then gave me the opportunity to apply for their credit card and upon approval they would discount todays purchase 20%. I was approved, and they discounted my purchase 20 %. I received an email...
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1.0
Product
#1146421
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I'm really confused about why Ulta would send out an email with a subject line saying, "Just For You: $79.99 Off One Dyson Blow Dryer, yes really!", but then when I open the email and scroll down I see a message that says, "Sorry! This offer is not available." When I...
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Anonymous
Anonymous

I got that same email, too and they did send out another one with the correct coupon. I'm a VIB Rouge as well, I'm not aware of any discount for VIBR in Sephora.

1.0
#1127511
Reply to reviews
To say the least this place is addicting and will get you to part with more money than you can afford to, not to mention that if you look on Glassdoor the employees have rated this place as being low paying, which would explain why I had so much trouble getting my...
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Anonymous
TLA

On November 25 ,2017 I was double charge $287 to my account. i have called and emailed them since then with the assurance they would credit my account. It didn't happen! On De...

Anonymous
Anonymous

Staff is so unprofessional Not going back

2.4
#1156857
Reply to reviews
...I got a voicemail from a number supposedly in NORWAY: +47 432. That phone number is not long enough to be from Norway. I couldn't call back with a number like that. ___________________________________________________________ Since I called within 30-60 minutes, I...
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Anonymous
Soi

I got cancelled twice on orders i did (same products, different times), and when i sent an emal asking why i got cancelled they replied that they reserved the right the revoke...

1.5
I didn't like
  • Csr didnt know her companys policy on canceling orders
#1133255
Reply to reviews
My third trip in 4 months to the Whittier Ca store for a simple orangewood stick to do my nails. Each time not available so asked for the supervisor. She came over to assist me and I explained my frustration that this simple item after three tries was not in stock. She...
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Anonymous
Anonymous

they best way to hurt the staff is to leave a review online on their survey and drop names!!! do several of them bc that hurts the store and they get in trouble!!! former empl...

1.0
#1090051
Reply to reviews

I like the convenience of ordering online. So I had sent 3 orders online but cancelled one due to an error. Then I get an email that all 3 orders were cancelled. I called customer service to find out what happened and I was told that I can no longer order online. I am...
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Anonymous
Soi

Their reply to me after both my orders were cancelled was that they had the right to revoke someone's ability to shop online due to infrigement of terms and conditions. Till n...

1.0
#1134678
Reply to reviews