ULTA SPENDS A LOT OF MONEY ON WHAT THEY CLAIM IS A CUSTOMER SERVICE DEPT. THE TRUTH IS, IT'S A JOKE. THEY HAVE NO AUTHORIZATION TO HELP THE CUSTOMER AT ALL. WHAT IS THE PURPOSE OF THE CUSTOMER SERVICE DEPT.?? IT APPEARS, IT IS JUST FOR PLACING CUSTOMERS ON HOLD SO THEY...Read more
I didn't like
- Customer service has no authority to resolve any problems
am writing today to let you know of an experience I had at your Fort Wayne Indiana Location. Let me preface with, I am a long time Ulta loyalty member, and frequent my local Hilton Head location weekly. I am very familiar with Ulta’s business model and have always had...Read more
I didn't like
- Nasty piggy staff
Ulta at The Bronx , 200 Baychester Ave bx ny 718 862 4024 Stylist -Melissa I had a 2pm hair appt she was late it was my 1st appt at Ulta ,I had a consultation with this suppose stylist a day before showing & explaining the color I usually get at my salon she stated to...Read more
Ulta - Gift cards
Can I buy an ulta gift card with my ULTA MASTERCARD?
Ulta - Can never use the coupons! Too many exclusions!!
I brought makeup on cyber Monday...applied the coupon and "not surprised"...the coupon does not apply to these products...this isn't the first time that this happened to me....too many restrictions on these coupons! Why give them if you can't use them?
Ulta - Upset with too many coupon exclusions
Everytime i buy a product at ulta i can't use the coupon because most items they sell are excluded....why have coupons if you can't use them? So ridiculous... You need to change your coupon policies!!!!
Ulta - Bad customer service
I had a cashier tell me to move out of another customers way and a very very rude way! There was plenty of space and I was shopping at the little bins near the register. I put everything I had in my hands on the counter and walked out. That is no way to treat a paying customer!
Cannot get a simple yes/no answer from Ulta. They are requiring customers to give out phone numbers in order to qualify for rewards program. My question to two Ulta reps: Does Ulta sell customer phone numbers to other companies? Cannot get a simple yes/no answer. Have...Read more
I placed an order online last night, and I then went to pay for it. Ulta then gave me the opportunity to apply for their credit card and upon approval they would discount todays purchase 20%. I was approved, and they discounted my purchase 20 %. I received an email...Read more
I'm really confused about why Ulta would send out an email with a subject line saying, "Just For You: $79.99 Off One Dyson Blow Dryer, yes really!", but then when I open the email and scroll down I see a message that says, "Sorry! This offer is not available." When I...Read more
To say the least this place is addicting and will get you to part with more money than you can afford to, not to mention that if you look on Glassdoor the employees have rated this place as being low paying, which would explain why I had so much trouble getting my...Read more
...I got a voicemail from a number supposedly in NORWAY: +47 432. That phone number is not long enough to be from Norway. I couldn't call back with a number like that. ___________________________________________________________ Since I called within 30-60 minutes, I...Read more
I didn't like
- Csr didnt know her companys policy on canceling orders
My third trip in 4 months to the Whittier Ca store for a simple orangewood stick to do my nails. Each time not available so asked for the supervisor. She came over to assist me and I explained my frustration that this simple item after three tries was not in stock. She...Read more
I like the convenience of ordering online. So I had sent 3 orders online but cancelled one due to an error. Then I get an email that all 3 orders were cancelled. I called customer service to find out what happened and I was told that I can no longer order online. I am...Read more
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