I ordered 3 items on a Sunday and got my shipping info and it said my package would be here the following Thursday. My order was never delivered so I track it and it says it should be here yet it still is waiting to be picked up at the warehouse. Called customer...Read more
I have purchased the large 33.8 fl. oz. size of both Paul Mitchell's Freeze and Shine and Fast Drying Sculpting Spray at the Vancouver WA Mall location. I started noticing that the product seemed to be weak and ineffective. There was not the usual hold or stiffness...Read more
All I wanted to do was an even exchange at Durham, NC store and ended up returning all the items. I got so pissed at your return system which is so out dated. I cant believe people work for a company like yours. I used coupons and my points to purchased several items....Read more
I didn't like
- How the store handle exchange policy with point reward program
Chanel Chanel No 5 Perfume Review
Bought watered down Chanel No 5 at Ulta. Scent lasts about 3 minutes.
Ulta Subscription Review
Was offered a year subscription year free 4 magazines . I was then charged $2 per magazine. Then on february 6th i received the DECEMBER ISSUE OF REDBOOK..THIS IS WRONG
Ulta Hair Coloring Review
If you plan to have haircolor done at Ulta at The Loop in Orlando, Florida, don't do it! I had my hair colored by Anna Avila, who claimed to be an expert. Came out bright orange and received absolutely no satisfaction from management and was given a run around for two months. I am still paying $ 300 to have my hair ruined by her! Do not book an appointment with this person!
Ulta Makeup Review
Order was "lost" only got box 2/2 with one tiny makeup item, such a waste. Reorder was "expedited" a wk prior to Xmas, came nearly a wk aft. Had to fight last min shoppers and empty shelves for my daughter's Christmas gifts. I wk at 930, ulta opens at 10, I have to pay to send it bk according to Robin @ Ulta cust svc. I'm shopping at sephora from now on.
The stylist dyed my hair and it turned out a very ashy blonde with a purple tent due to leaving toner on too long. She put on 3 colors. You cant tell more than 1 color was even used on my head. I came in at 1pm and left at 3:45pm. My grand total was $140.The longest,...Read more
I just placed an order that included 6 (3 sets) of BOGO items. When I received the order I noticed the most important item did not get the BOGO pricing. I called customer service and the girl who answered was so rude and told me you can only get one BOGO per order, but...Read more
I didn't like
- Because the customer service staff and management insulted
- Me and made me feel dumb
Ulta sent the wrong item from an on line purchase and I called to place the correct item and to request a free return ship label. The cust svc rep informed me she was unable to place my order over the phone that orders could only be placed on line. I was already...Read more
Third time since October that I have ordered online from Ulta and I NEVER got the package. They ship it SmartPost which means that UPS hands it over to the local post office and from there they are not responsible for it. I think the postal worker has 3 of my Ulta...Read more
I didn't like
- I ordered online and never received the package
I ordered a product online. Tracked the package and it said the package was undeliverable and to contact Ulta. Contacted Ulta via email. Ulta says if not resolved re-open email and contact us again. I have emailed and called customer service a multitude of times, only...Read more
I have been trying to place an order for over a week now and have had no customer service whatsoever. They keep telling m they are having website issues or looking into it. I get a message to use a different payment type and I have and no matter what I do, I can't...Read more
I didn't like
- What happened to me with no help from management
- Phone representative
I went to get my hair hylighted only to come back with spots on my hair then was told to come back only for her to mess it up more leaving with orange hair.Then I called again to have them to tell me to come back again and tell me they can't do anything until my next...Read more
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