filters
state:
Show
city:
Show
product:
Show
So I ended up going to get my done in the palm Beach gardens FL I am early to my appointment wasn't even greeted it took like 20 minutes for them to say anything to me so I go and sit down and pick up my color for my hair she tells me on and on that this is the color...
Read more
1.0
#1055838
Reply to reviews
I went to store manager to have my hair done. She charged me for a full highlight and she put in 12 foils. $57 For haircut, and added on treatments without asking. $200 + 4o tip. High way robbery. Biggest rip off ever. My husband didnt even know i had highlights as...
Read more
1.0
#1044815
Reply to reviews
Oh, where to begin...Very nice store, nice manager, nice people working there. So, the first incident was with a defective Maybelline lipstick tube. Mind you, I buy high and low-end items. Oh, no problem, just bring it back in; we're getting more in, the manager said....
Read more
#1042510
Reply to reviews

It Cosmetics Review

Ulta
#1034032
1.0
Details
Returned product back to Ulta on 4.1; have yet to see it. I have called since Tuesday 4.11 only to get the run around. Everyone telling me something different. What set me off is they want to send a check in about 2 weeks! NO CUSTOMER SERVICE, COUKD CARE LESS ABOUT CUSTOMERS
Comment
Show
Website

Short Review on March 14, 2017

Ulta
#1020879
2.3
Details
Came in for specific item- online said they had it in stock. Asked lady, she said there were 3 in stock. After about 10 seconds she gave up looking, and told me that they weren't in stock. What..? Worst staffed store. Twin falls, Idaho.
Comment
Show
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Ulta Customer Care Review

Ulta
#1013737
On Saturday afternoon 25 people in line with 2 checkers working. Every ultra store I have been in sucks b/c of the customer service and waiting in line
Comment
Show

Chanel Chanel No 5 Perfume Review

Ulta
#1006427
2.3
Details
Bought watered down Chanel No 5 at Ulta. Scent lasts about 3 minutes.
Comment
Show
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
I went shopping today at Ulta in Holyoke Massachusetts. I shop here frequently and order on line from Ulta as well. I love Ulta! Until today that is. I went in looking for two things. A clarisonic face cleanser or the Mia2 and something to help add moisture to my hair...
Read more
4.0
I liked
  • Choices
I didn't like
  • Because the customer service staff and management insulted
#1037826
Reply to reviews
Horrible customer service at Greeley store on Friday April 12 2017 I was the first person in the store when they opened the door at 10 First two female employees could not help me find what I wanted nor were they WILLING I was getting ready to leave when a very nice...
Read more
#1034925
Reply to reviews
Tried to order item.on the 21 days of beauty sale the website kept messing up as did the app telling me (among others) that we were blocked and couldnt order check out etc. This was an online only item for half price. Ulta said oh the IT people are on it. Thats it. No...
Read more
Product
#1026391
Reply to reviews
I ordered 3 items on a Sunday and got my shipping info and it said my package would be here the following Thursday. My order was never delivered so I track it and it says it should be here yet it still is waiting to be picked up at the warehouse. Called customer...
Read more
Anonymous
Anonymous

Oh well! byyyyeeeeeeee

1.4
#1021724
Reply to reviews
I have purchased the large 33.8 fl. oz. size of both Paul Mitchell's Freeze and Shine and Fast Drying Sculpting Spray at the Vancouver WA Mall location. I started noticing that the product seemed to be weak and ineffective. There was not the usual hold or stiffness...
Read more
#1013384
Reply to reviews
All I wanted to do was an even exchange at Durham, NC store and ended up returning all the items. I got so pissed at your return system which is so out dated. I cant believe people work for a company like yours. I used coupons and my points to purchased several items....
Read more
Anonymous
Anonymous

You dont lose the points they get put back on your account to use on another purchase

1.0
I didn't like
  • How the store handle exchange policy with point reward program
#1008888
Reply to reviews
The stylist dyed my hair and it turned out a very ashy blonde with a purple tent due to leaving toner on too long. She put on 3 colors. You cant tell more than 1 color was even used on my head. I came in at 1pm and left at 3:45pm. My grand total was $140.The longest,...
Read more
Anonymous
Anonymous

One more thing Violet neutralizes brass.Ash will turn your hair green. So definitely not the toner.

Anonymous
Anonymous

I'm sure you probably aren't certain how long the toner was supposed to be on if the longest you've ever sat in a salon is 2 hours and 45 minutes. It takes about 4 hours for ...

1.6
#1003267
Reply to reviews