100% full Not resolved

Every Ulta that my mother and I have been to has been a very poor experience in terms of customer service. Everyone has the personality of a potato. They are very sociable with each other but not with customer's and I'm sorry, but if I'm gonna spend a minimum of a hundred dollars every time I walk in there, I would appreciate a "Hello, how are you? How may I help you? Just let me know if there's anything I can do for you" and you're lucky if you're even acknowledged. It's bad enough that they monopolize the beauty product industry and overprice everything. It's even worse that we don't even get a shred of decent customer service, especially from the cashier's who seem miserable and you're just adding onto the misery.

The example I would like to share for this review is that we purchased a perfume gift set titled "This Month's Fragrance Crush" which features high-end designer fragrances. The picture on the front side of the box showed miniature versions of the fragrances which is what we thought we were purchasing because that is what was shown on the box. However, when we got home and opened up the box, what we received was not what was advertised on the front of the box. While we did receive the high-end perfumes, they were not miniature versions of the fragrance bottles; they were very tiny spray samples that were either half-full or less. What's more is we got an "Atomizer" which is pointless to include when you don't even have enough of anything to put in it. Again, what was advertised on the front of the box was not what we got inside. Very very disappointed. We discovered on the back of the box more detail, however, that does not take away from the fact that this front advertisement was very poorly designed and misleading. Duped again! This place is not worth the money that is spent on it. If you guys and girls are looking for better deals, look online and save yourself some trouble and disappointment.

OH and can we please just talk for a moment about their "free gifts" they give you?! What ***! All they ever give us are freaking giant bags that are rather ugly and useless after the first 50 bags you receive the previous times you shopped there. Would have preferred to have samples of other make-up products to try because you know, that may or may not bring them more business. Or better yet, why not have a selection of choices to choose from and let the customer who just spent like hundreds of dollars on the *** store choose what the *** they want for "free". By the way, this *** ain't free, I just spent hundreds of dollars.

I could go on and on about this place and why it sucks I think this is enough to start with. Thanks for reading! Good luck friends.

Review about: This Months Fragrance Crush.

I didn't like: Customer service, Pricing.

Review #944709 is a subjective opinion of a user.

Advertised vs Delivered
Diversity of Products or Services
Product or Service Quality
Customer service
Value for money
Turnaround Time
Price Affordability
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Reason of Review / Monetary Loss All of the above. / $30
Preferred solution Full refund

Had an Experience with Ulta?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
I don't get the point of your rant? Unless you just felt like ranting. When I go to a store I don't want to be hounded. If I need help I will find someone to ask. I don't care if someone says HI or speaks to me. I am there to shop not make a friend, no matter how much money I am spending.
Rancho Cordova, California, United States #1248734
I just opened mine up and found that a few were only half full or less. Like wtf? I got it on sale for $15, but still...

You May Also Like

"Be careful Ladies, I went into the ULTA for the hair dye Yesterday. I asked for the grey hair and I even showed her the pictures. It took more than..." Read more
"I went to the Athens, GA Ulta today (7/6/15) to purchase a new shampoo and conditioner. I was really excited to try HealthySexyHair since it said in the ad that..." Read more
"Ulta on Arroyo Crossing Parkway Las Vegas. These are before and after pictures.Never let someone give you a facial when you are tired, and never let someone give you a..." Read more
"I have never shopped at an Ulta before because the closest one is almost 2 hours away. I was running out of my makeup quickly, so, in desperation, I decided..." Read more
"Emily Justine Johnson is a sick mentally ill woman. She has been accessing sensitive information about former and current clients of Crisis and Counseling of Augusta Maine to intimidate clients...." Read more
"I'm calling regarding an item that has been in review for a refund by your department for several days now. Other than the fact that the item was misrepresented on..." Read more
"Well what happened to me is that I see everyone up posting animal and I have a bird with a cage try to sell it immediately as soon as I..." Read more
"Worst courier company ever. They are holding my courier since 22 April and it is still there. Other courier company handed over my courier on 22 April in Gurgaon. It..." Read more