Not resolved
4.0
Details
Price Affordability
3 comments

I received a coupon for a free 10 Miracle leave in conditioner 2 oz.with any store purchase,I went to the check out with my purchase and the free product I was told that they got special ones in for that coupon and I couldn't have that one.

I asked if it was the same product yes but not part of the special shipment I left empty handed.

I tried to call the store manager after listening to the same message for twenty minutes I hung up as no one answered the phone.I called customer service I explained they shouldn't have the product on the shelf if they won't honor the coupon she agreed and said she sent a message to the District manager and the store manager to call me immediately to straighten this out guess what no phone call I was a new customer and I am now thinking this store is just a scam to get you in so from now on Sephora here I come they have never lied to me.

This reviewer shared experience about poor customer service and wants this business to have the product delivered. This person is overall dissatisfied with Ulta and uploaded a picture. The most disappointing about ulta coupon at Ulta was bad coupons Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Ulta.

Check out the best and the worst companies in Cosmetics and Toiletries category for more informed decision or compare Ulta to other companies on our site.

Had an Experience with Ulta?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Vero Beach, Florida, United States #1245357

While supplies last is while supplies last! Dumb customer.

Anonymous
#1111633

The one the coupon is for is not the same one that is on the shelf.Ulta is sent specific It's a 10s to be used as a free gift (with the coupon you have), and a seperate stock for on the shelves.

The bar codes are different and they ring out differently on the registers.

The coupon you have will not work on the ones that sit on the shelf.I'm not so sure what's difficult to understand about that!?

Anonymous
#1094322

The coupon clearly states while supplies last.

You May Also Like

Ulta - Hair Highlighting Review from White Haven, Pennsylvania Ulta "Worst salon experience ever! I went in for highlights and came out with darker hair. How does that happen. The stylist kept apologizing but I was still forced to pay..." Read more Ulta - Review in Cosmetics and Toiletries category from Mundelein, Illinois Ulta "Yesterday I visited ulta hair salon because I had heard good things about it. Keep in mind that my hair was never dyed before and I wanted to have a..." Read more Hate Ulta. Staff does not know products. Ulta "Terrible experience. I typically use origins and go directly to their store and went to Ulta for the first time to get eye shadow. When I got there the girl..." Read more Ulta - Precision Liquid Eyeliner Review from Jenkintown, Pennsylvania Ulta "Hi. I bought precision liquid eyeliner,one blue one black, from the clearance section. Can you believe when i opened them blue one was all dry it didn't work. And black..." Read more Kenneth Cole - WALLET DEFECTED ,WITHOUT USING IT WAS TORN Kenneth Cole "WORST PRODUCTS....INFACT SPURIOUS MATERIAL USED..... NO COMPARISON WITH MK OR WITH COACH...KENNETHCOLE REACTION ....A BIG NO TO KENNETHCOLE REACTION... THE COMPANY HAS NO ANSWER.....THEY SAY GET IT REPAIR FROM A..." Read more Pepperfry - Cheap & Fake Quality Products along with No Returns Pepperfry "Hi there, This is your valuable customer who had placed Order: 303369106 through which Duplicate Tupperware Bottles were delivered to me. I even confirmed that these Bottles were Duplicate by..." Read more Kenneth Cole - Poor Product sold. Kenneth Cole "I brought a wallet from Blue water Bridge duty free shop ,Point edward ON,N7V4JS Canada. on july 12,2017 while going to USA to meet my sister along with my wife..." Read more Lbc Express - Shitty service Lbc Express "21st i wasnt at home so i didnt know if it came or not but, but when i ask my mom she said nothing came. So I waited the day..." Read more