I received a coupon for a free 10 Miracle leave in conditioner 2 oz.with any store purchase,I went to the check out with my purchase and the free product I was told that they got special ones in for that coupon and I couldn't have that one.
I asked if it was the same product yes but not part of the special shipment I left empty handed.
I tried to call the store manager after listening to the same message for twenty minutes I hung up as no one answered the phone.I called customer service I explained they shouldn't have the product on the shelf if they won't honor the coupon she agreed and said she sent a message to the District manager and the store manager to call me immediately to straighten this out guess what no phone call I was a new customer and I am now thinking this store is just a scam to get you in so from now on Sephora here I come they have never lied to me.
More Review Details
What I liked
What I disliked
- Bad coupons
- Reason of review:
- Poor customer service
- Preferred solution:
- Deliver product or service ordered
- Product or service
- Ulta Coupon
- Review category
- Cosmetics and Toiletries
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