Ulta - Shady coupon practice
I received a coupon for a free 10 Miracle leave in conditioner 2 oz.with any store purchase,I went to the check out with my purchase and the free product I was told that they got special ones in for that coupon and I couldn't have that one.
I asked if it was the same product yes but not part of the special shipment I left empty handed.
I tried to call the store manager after listening to the same message for twenty minutes I hung up as no one answered the phone.I called customer service I explained they shouldn't have the product on the shelf if they won't honor the coupon she agreed and said she sent a message to the District manager and the store manager to call me immediately to straighten this out guess what no phone call I was a new customer and I am now thinking this store is just a scam to get you in so from now on Sephora here I come they have never lied to me.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.
I didn't like: Bad coupons.