I ordered merchandise from Ulta and it was damaged by UPS. UPS returned the items to the company.
I never was notified of what happened and had to track the package to learn of the damage and the return. I then contacted "Ulta customer service" via e-mail 3 times with no response. Next, I called and was told they didn't reship items. Mind you, this was not an item I returned.
I was also told I would receive a credit in 24 hours 36 hours later, no credit. I called back and was informed that I would receive a credit 30 days after the date they had received the shipment.
I could possibly understand the delay if I returned items myself, but this is poor customer service. I don't receive my items, I didn't receive notice of what happened, and it has been over a month, and I am still waiting on my refund.
Monetary Loss: $54.