Not resolved
1 comment

I ordered merchandise from Ulta and it was damaged by UPS.UPS returned the items to the company.

I never was notified of what happened and had to track the package to learn of the damage and the return. I then contacted "Ulta customer service" via e-mail 3 times with no response. Next, I called and was told they didn't reship items. Mind you, this was not an item I returned.

I was also told I would receive a credit in 24 hours 36 hours later, no credit. I called back and was informed that I would receive a credit 30 days after the date they had received the shipment.

I could possibly understand the delay if I returned items myself, but this is poor customer service.I don't receive my items, I didn't receive notice of what happened, and it has been over a month, and I am still waiting on my refund.

Monetary Loss: $54.

Had an Experience with Ulta?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#141186

I would report them to consumer affairs and the better business bureau.

You May Also Like