1 comment
Not resolved

I purchased a hair iron.It was returned shortly after.

I never received the credit on my card. They told me YOUR CREDIT WAS PUT ON ANOTHER PERSON'S CARD. To date, I have never received my credit. Every time I write, I receive a note saying "We are investigating it".

Unless I get a lawyer, I will most likely never get my refund. NEVER EXCHANGE ANYTHING WITH THIS STORE ON A DEBIT CARD. They give you a receipt, but you will never get your money back. I have been back to the Sarasota store and I spoke with three representatives.

I get the same email response over and over: "We will contact you" OR "We need more information". I have sent scans of both the original receipt and the credit receipt from the return.

Small claims court is probably my last resort.

I didn't like: Misrepresentation, Fraud and theft from store.

Review #958204 is a subjective opinion of a user.

1.0
Staff
PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Return, Exchange or Cancellation Policy / $80
Preferred solution Full refund

Had an Experience with Ulta?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Tuscaloosa, Alabama, United States #1252017
Have you tried contacting your bank? They might be able to fix this. I have found in situations where I have had my bank contact companies, that they tend to get on it faster

You May Also Like

"Went to Ulta Horsham Gate 100 Welsh Rd Suite 102, Horsham, PA 19044 Saturday August 27, 2016 for a makeup application for a party I was attending that evening. I..." Read more
"In August of 2014, I went for a facial at Ulta Salon, Cosmetics in Las Vegas, Nevada.7265 Arroyo Crossing Parkway, Suite 110.Sheila did my facial.I told her about a bad..." Read more
"Ultra Beauty Spent time picking out a bottle of lotion. When I got up to the cashier I commented that the product was on sale. The product rung up at $19+...." Read more
"Yesterday I visited ulta hair salon because I had heard good things about it. Keep in mind that my hair was never dyed before and I wanted to have a..." Read more
"I purchased a bag from shop.highsierra.com, found defective stitch near the zip after I received it, called CS hotline and got rejected for my free return label request, the so-called..." Read more
"I upgraded my phone from I phone 6 to i phone 7 January 18, 2017. unfortunately, before 15 days I changed my mind to get I phone 7 plus instead..." Read more
"Okay, I am one of the people who signed up for the free trial and had to pay 70-something dollars for the 6 month service because I didn't cancel in..." Read more
"Dont worry I bought my 34 ft puma there at Bay RV and have not been treated any better by them when it came to warranty work. They were supposed..." Read more