Ulta - THIEVES - refund not put on my card
I purchased a hair iron.It was returned shortly after.
I never received the credit on my card. They told me YOUR CREDIT WAS PUT ON ANOTHER PERSON'S CARD. To date, I have never received my credit. Every time I write, I receive a note saying "We are investigating it".
Unless I get a lawyer, I will most likely never get my refund. NEVER EXCHANGE ANYTHING WITH THIS STORE ON A DEBIT CARD. They give you a receipt, but you will never get your money back. I have been back to the Sarasota store and I spoke with three representatives.
I get the same email response over and over: "We will contact you" OR "We need more information". I have sent scans of both the original receipt and the credit receipt from the return.
Small claims court is probably my last resort.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $80.
Preferred solution: Full refund.
I didn't like: Misrepresentation, Fraud and theft from store.