Ulta - THIEVES - refund not put on my card

37 of 579 Ulta reviews

I purchased a hair iron.It was returned shortly after.

I never received the credit on my card. They told me YOUR CREDIT WAS PUT ON ANOTHER PERSON'S CARD. To date, I have never received my credit. Every time I write, I receive a note saying "We are investigating it".

Unless I get a lawyer, I will most likely never get my refund. NEVER EXCHANGE ANYTHING WITH THIS STORE ON A DEBIT CARD. They give you a receipt, but you will never get your money back. I have been back to the Sarasota store and I spoke with three representatives.

I get the same email response over and over: "We will contact you" OR "We need more information". I have sent scans of both the original receipt and the credit receipt from the return.

Small claims court is probably my last resort.

This review is a subjective opinion of a user.
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More Review Details


  • What I liked
      No items
  • What I disliked
    • Misrepresentation
    • Fraud and theft from store

Reason of review:
Return, Exchange or Cancellation Policy
Preferred solution:
Full refund
Monetary loss:
Review category
Cosmetics and Toiletries
review #958204

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37 of 579 Ulta reviews

Dec 08, 2016 #1252017 Tuscaloosa, Alabama, United States

Have you tried contacting your bank? They might be able to fix this. I have found in situations where I have had my bank contact companies, that they tend to get on it faster

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