Product: Ulta Cashier Clear all filters (0 of 25 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
Show

Ulta - Terrible and discriminating customer service

We went to the Ulta store at North Olmsted Ohio Saturday 3/17/18 around 6pm. We were standing in a line waiting for check out for about 15 minutes. When it came to our turn the cashier told us the line was on the other side and we had to start all over again. There were three groups of people in front of us who were served with no issue?
1.0
Details
Customer service
Product
Ulta Cashier
#1213005
Reply to reviews
Tried to tell management to send her home.They didn’t act concerned. Said they would talk to her. I’m so upset. Called coorperate and they didn’t seem concerned either. Said they’d get back to me in 24 to 48 hours. By that time she could have infected hundreds of...
Read more
Anonymous
Rita

I hope you're happy with yourself for harrassing a poor employee who already felt bad enough by reprimanding her on her illness when her job clearly didn't let her take the da...

Anonymous
Edna

Having the flu doesn't guarantee you a sick day while working retail. I've even worked in large grocery stores that made me come in while I had the flu & a fever & refused to ...

1.7
Product
Ulta Cashier
#1184315
Reply to reviews
Show

Ulta - Bad customer service

I had a cashier tell me to move out of another customers way and a very very rude way! There was plenty of space and I was shopping at the little bins near the register. I put everything I had in my hands on the counter and walked out. That is no way to treat a paying customer!
Product
Ulta Cashier
#1123956
Reply to reviews

Costumer service is non existence.The last time I went in the store the sales people walked by me several times without asking if they could help. Each time I start to walk toward one to get help they would immediately turn and walk the other direction. Went to counter...
Read more
Product
Ulta Cashier
#978572
Reply to reviews
BOTH STORES RUDE CASHIERS ONE TO ME AND ON TO MY MOTHER JUST TRYING TO GET ASSISTANCE ON BUYING PRODUCTS IN YOUR STORES CUSTOMER SERVICE SUCKS IN BOTH OF THERES STORES ....... COTSWOLD WOULD NOT ASSIST ON TRYING TO SEE IF ANOTHER STORE HAD A PRODUCT I WAS TRYING TO BUY...
Read more
Product
Ulta Cashier
I didn't like
  • Rude customer service
#970086
Reply to reviews

I went into Ulta last night. I have coupons, literally the cashier told me I had to come back tomorrow to use the rest of my coupons (because i could only use 2 standing in line at check out). I told her "cool, i'll stand in the back of the line, and ring up the rest...
Read more
Anonymous
Anonymous

Maybe if you could learn to read. Their coupons say one per person. You're lucky she let you use two of them. Don't get pissy cuz the poor girl was following rules.

2.6
Genesee County, Michigan
Product
Ulta Cashier
I liked
  • Products
I didn't like
  • What happened to me with no help from management
#846629
Reply to reviews
I felt a weird vibe when I visited the Longmont location on 4/12/16, so I figured I would check out to see if others have had similar experiences. First off, the store looks messy and dirty. I had never visited an Ulta before, since I usually frequent my local Sephora...
Read more
1.7
Product
Ulta Cashier
I liked
  • Store is air-conditioned
#829151
Reply to reviews

I am beyond livid at this store's customer service. I went to Ulta yesterday and had a facial and purchased two products. I took my paper from the skin bar and my two items to the registers to pay. The cashier rang me up, I swiped my debit card and was on my way. I...
Read more
Anonymous
Anonymous

You should have ignored them. Legally once you leave that is their error. Press charges! For them to call and threaten you it's absolutely harassment.

Anonymous
Anonymous

I never heard of a store calling a customer. How did they have your phone number?

2.9
Product
Ulta Cashier
#796946
Reply to reviews
I had bought makeup from superstition location in mesa az the receipt stated buy 2 get 2 free so I did just that but the cashier trishia did not know how to do order she called her manager over for help and she said she would not honor that as it's a corporate mistake...
Read more
Product
Ulta Cashier
#787649
Reply to reviews

I just purchased a 32.00 Living Proof 4 piece hair product set.The free l2.oo gift was behind the counter.When the cashier forgot it I asked and the cashier next to her grabbed all of them and said wait.She said is that all there is and took one and put it in a...
Read more
Product
Ulta Cashier
#744784
Reply to reviews