Product: Ulta Customer Care Clear all filters (70 of 70 reviews match)
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Very curious how the young mothers can enjoy their shopping experience in Ulta when you aren’t allowed the benefit of convenience. I’m assuming strollers are prohibited too since some are bigger than the cart I was using. If you have a walker or in a wheelchair are...
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Ulta Customer Care
#1240284
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The Davenport, Iowa store is very {{Redacted}}. In fact, I’ve only ever seen white women working, not one Mexican, black, Asian or w/e. They act like they’re scared to talk to people of color. They talk with a condescending undertone and look you up and down before...
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Anonymous
Marie

The Alpharetta GA store seems to be a bit racist in their overall behavior. I get it; some people are racist. However when you notice this behavior in several of the employees...

Anonymous
Dominique

Well this is her experience,and not yours.

1.0
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Ulta Customer Care
#1236418
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Ulta - Dress code

My husband and I were shopping at the Greenville, NC Ulta a couple of days ago and was so humilated and embrassed when we came upon an plus size associate on the floor wearing a white tank with all of her breast exposed. I thought it was very unprofessional and she should care how she is dressed for others if not yourself.
3.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
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Ulta Customer Care
#1236346
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Ulta had an advertisement of 21 days of beauty steals, on March 31st my brother placed an order for me through Ulta's online shop for ABH brow wiz which was sale on that day and other items with it. Got a confirmation email witht he order but few hours later I got a...
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1.0
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Ulta Customer Care
#1224056
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Ulta - Very sad experience

I have been going to ulta in Texarkana, Texas for the past two weekends. every time I going in and I asked for help, it’s like I’m bothering the employees!
2.8
Details
Customer service
Discounts and Special Offers
Staff
Value for money
Product
Ulta Customer Care
#1218762
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Placed $171 order online that was never delivered- was told I need to call my bank and dispute the charge because they are not responsible once it leaves their warehouse.When I asked why the customer service lady blocked my email address so that I could not write...
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Anonymous
Rebecca

They sent you a tracking number to your e-mail. Get a hold of the company that delivered the package & have them trace it. They can't call UPS for you because the person filin...

Product
Ulta Customer Care
#1188303
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Things like this along with a customer 'dis-service' dept that doesn't care that an employee disrespects customers or refuses to even acknowledge there was an issue. Between the expenses involved in shopping at ulta and and the attitudes of these girls who work...
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Anonymous
Cindy

They're obviously doing sonething right if you've been shopping there for over a decade! See you again tomorrow!

1.9
Product
Ulta Customer Care
#1185089
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The customer service rep couldn't CHANGE the order, The caller stated that ulta did not cancel orders. She said she would cancel the order. I've since read their policy. They must be the only American company which doesn't change orders or cancel orders. Too bad the...
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Anonymous
Soi

I got cancelled twice on orders i did (same products, different times), and when i sent an emal asking why i got cancelled they replied that they reserved the right the revoke...

1.5
Product
Ulta Customer Care
I didn't like
  • Csr didnt know her companys policy on canceling orders
#1133255
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on Sept 29, 2017 someone used my information to order products , charge of $ 93.10,,, I called customer service and they said they could not tell me where this was delivered to ?Why you have MY BILLING INFORMATION ! AND CAN'T TELL ME WHERE SHIPPED TO. I want to...
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Product
Ulta Customer Care
I didn't like
  • Response they could not give me ship to address
#1110859
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My third trip in 4 months to the Whittier Ca store for a simple orangewood stick to do my nails.Each time not available so asked for the supervisor. She came over to assist me and I explained my frustration that this simple item after three tries was not in stock. She...
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Anonymous
Anonymous

they best way to hurt the staff is to leave a review online on their survey and drop names!!! do several of them bc that hurts the store and they get in trouble!!! former empl...

1.0
Product
Ulta Customer Care
#1090051
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