Ulta - Haircut Review from Richmond, Virginia
Worst haircut I've ever had. The stylist listened to not one word I said.
Asked for a trim that tapered from front to back, NO A-line (because they make me look like a bowling pin), and long layers no deeper than 2 inches. Walked out with an A-line and about 4 inch layers (on just one side of my head). I have a side part, so now it literally looks like I have a different haircut on the each side of my head. Really!?
Is that the ONLY haircut anyone knows how to do there? Tried to reschedule to get it fixed and was told I HAD to use the same stylist. NO THANKS! When I did get an appointment, the stylist decided to take the day off.
Now I MUST find someone to fix my hair before I leave for Europe (in 5 days).
Worst customer service I've ever had, even at the check-out counter. Could NOT recommend this place to anyone, even for a child's haircut.
Reason of review: Poor customer service.
Location: Richmond, Virginia
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