Featured Not resolved
1 comment

I went to the Athens, GA Ulta today (7/6/15) to purchase a new shampoo and conditioner.I was really excited to try HealthySexyHair since it said in the ad that the jumbo bottles are on sale for $12.99 each.

I saw a few other SexyHair products on sale for $15.99, but no HealthySexyHair displayed. After I found the bottles on the aisle I went to check out and they kept ringing up regular price. I showed the cashier the ad with the picture of the actual product and, after much back and forth between her and the other associates, she informed me that not only wasn't the product on sale for $12.99, it wasn't on sale AT ALL. I didn't want to cause a scene and be "that customer" so I accepted the situation, but it strikes me as ridiculous that a specific product in a brand would be pictured in an ad when in fact it isn't on sale at all.

Having worked as a cashier myself, I know that a lot of things are beyond your control, but when there's irrefutable evidence and it's not simply a customer's mistake, a manager can step in and do an override- at least for the $15.99 the others were on sale for. I ended up buying a different SexyHair product and, to top off an underwhelming experience, the same cashier forgot the freebie bottle pump.

I love Ulta, but this was just the perfect storm of mistakes all around.All I can hope is that the cashier at least alerted a manager to the discrepancy so they could pass the info on to corporate.

the_number_orange wrote the review because of pricing issue at Ulta and attached photo s. Reviewer claimed that he or she wants Ulta to read this review and look into the issue (if any).

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Ulta healthy sexy hair sulfate-free soy shampoo for you to read. This information may help you with your purchase decision.

Had an Experience with Ulta?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1005297

sounds like bait and switch

which is illegal

You May Also Like

Ulta - Dermalogica Face Treatment Review from North Las Vegas, Nevada Ulta "BEWARE OF SHEILA AT ULTA ON ARROYO CROSSING PARKWAY IN LAS VEGAS. SHE PUT A BLEACHING PRODUCT on my face to cause Discoloration to my skin.I went there for..." Read more Ulta - Facial Review from San Leandro, California Ulta "In August of 2014, I went for a facial at Ulta Salon, Cosmetics in Las Vegas, Nevada.7265 Arroyo Crossing Parkway, Suite 110.Sheila did my facial.I told her about a bad..." Read more Ulta Face Treatment Review from El Monte, California Ulta "Went for a Dermalogica facial for sensitive skin at Ulta on Arroyo Crossing Parkway in Las Vegas. I have used Dermalogica sensitive skin products in the past.I went there because..." Read more Ulta - Hair Highlighting Review from White Haven, Pennsylvania Ulta "Worst salon experience ever! I went in for highlights and came out with darker hair. How does that happen. The stylist kept apologizing but I was still forced to pay..." Read more Kenneth Cole - WALLET DEFECTED ,WITHOUT USING IT WAS TORN Kenneth Cole "WORST PRODUCTS....INFACT SPURIOUS MATERIAL USED..... NO COMPARISON WITH MK OR WITH COACH...KENNETHCOLE REACTION ....A BIG NO TO KENNETHCOLE REACTION... THE COMPANY HAS NO ANSWER.....THEY SAY GET IT REPAIR FROM A..." Read more Rockport - Worst product and even worst customer service - their shoe has caused damage/ injury to my ankle Rockport "This is what I wrote to Rockport: I am really surprised that rather than looking at the issue where your product has caused an injury, your response is purely focussed..." Read more Lbc Express - Shitty service Lbc Express "21st i wasnt at home so i didnt know if it came or not but, but when i ask my mom she said nothing came. So I waited the day..." Read more Top Top Renovation LLC is Top Top Unprofessional Top Top Renovation Llc "In mid-September 2017, we needed a handyman to do a series of home improvement work in our Fort Lauderdale, Florida house. Improvements would include dry wall repairs, install new bedroom..." Read more