Summerville, South Carolina
6 comments
100% full Not resolved
1.0
Details
Price Affordability
Product or Service Quality
Staff

I had my grandaughter's hair done on 12 Aug 15.She wanted Blue ends and I was told no problem it could be done and they had done this before.

After 3 hours we left the place with blue tips however it wasn't 4 days later the color had started to fade and was coming off in her shower. On the 25 Aug 2015, We went back to the salon and explained what was happening and showed her hair to the hairdresser and the manager Ashley. They told us to buy a product called SPLAT and that we could do it ourselves and make her tips look blue for longer. When I showed how upset I was by telling the manager that they were stealing my money she went to the store manager Cristina which offered to give us the $20.00 product for free and that should solve our problem.

I told them I didn't pay $204.40 for them to tell me a $20.00 box product to solve my problem.

I was given the name of Jaz Lamon to contact for further complaints of course this person does not exist.It is a shame that they felt no responsibility to fix our issue.Aqqqqqqqqqqqqqqqqqqqqqqq

Review about: Ulta Hair Coloring.

Reason of review: Poor customer service.

Monetary Loss: $305.

Preferred solution: Full refund.

I didn't like: Procedures to correct problem, Store manager, Poor customer service.

Had an Experience with Ulta?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1080903

I hope this *** blue hair fad ends soon.

Anonymous
#1055911

Maybe you should've tipped your stylist....

Anoymous
Foley, Alabama, United States #1038425

DUH! you can go to Wal-Mart or Sally's and get hair color for less $20. To pay that kind of money, shame on you.

Anonymous
to Anoymous #1038503

Why shame on them?It's their money, they do what they please.

It is NONE of your business!You're just mad because you're broke and jobless.

Anonymous
#1027422

I Ulta's defense, "crazy" hair colors do fade when washed no matter what brand it is.There is no such thing as a permanent hair dye when it comes to blue, purple, pink, green, etc.

I know from experience, I have purple hair that I have to dye once a week because of this.If your daughter really wants to keep the blue tips I suggest going to Hot Topic and buying Manic Panic's Amplified formula, which lasts about 30% longer than the normal one.

Anonymous
#1025597

$204.40, are you out of your mind????

You May Also Like

Ulta - Review about Facial from San Leandro, California Ulta "In August of 2014, I went for a facial at Ulta Salon, Cosmetics in Las Vegas, Nevada.7265 Arroyo Crossing Parkway, Suite 110.Sheila did my facial.I told her about a bad..." Read more Ulta Hair Highlighting Review from White Haven, Pennsylvania Ulta "Worst salon experience ever! I went in for highlights and came out with darker hair. How does that happen. The stylist kept apologizing but I was still forced to pay..." Read more Ulta Face Treatment Review from El Monte, California Ulta "Went for a Dermalogica facial for sensitive skin at Ulta on Arroyo Crossing Parkway in Las Vegas. I have used Dermalogica sensitive skin products in the past.I went there because..." Read more Hate Ulta. Staff does not know products. Ulta "Terrible experience. I typically use origins and go directly to their store and went to Ulta for the first time to get eye shadow. When I got there the girl..." Read more MODO NYC - Design and Develop creative space by Jesse Keyes MODO NYC "We hired Jesse Keyes of Modo who designed and developed our fashion showroom in Chelsea, Manhattan. Super creative, expedited and economical, unreal. The space became both functional and aesthetically pleasing,..." Read more Onemain Financial - Fund your Business Project via our genuine Bank guarantee/SBLC Onemain Financial "Are you looking for financing source such as Bank Guarantee (BG) and Standby Letter Of Credit (SBLC)? I am a direct mandate to a Financial Institution who is also known..." Read more Good People Good Company at Mariner Finance Mariner Finance "They are professional, courteous and polite. This company has helped me after my son passed away with no life insurance leaving behind a new home, his wife and a 14..." Read more Gearbest o melhor site para compras online Gearbest "estou muito satisfeito com a loja, pois j fiz varias comprar e nunca tive nenhum problema, eles do todo o suporte necessrio para fazer uma compra segura com o melhor..." Read more