150 views
1 comment
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

All I wanted to do was an even exchange at Durham, NC store and ended up returning all the items. I got so pissed at your return system which is so out dated.

I cant believe people work for a company like yours. I used coupons and my points to purchased several items. Colors did not fit right so I wanted to exchange to an another color. Well, the Durham store manager said I had to pay the difference because the system does not honor the points and coupon for an even exchange.

What corporate store have such a poor system in place that a customer have to pay to difference for a dame same item differnet color in exchange? ONLY ULTA!!!

Ulta needs to get it together. If exchanging items are so anal why have point system to draw customers just to have them get disappointed and never to shop again at Ulta.

Reason of review: Return, Exchange or Cancellation Policy.

Ulta Cons: How the store handle exchange policy with point reward program.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

You dont lose the points they get put back on your account to use on another purchase

Ulta Reviews

  1. 310 reviews
  2. 125 reviews
  3. 91 reviews
  4. 32 reviews
  5. 21 reviews
Ulta reviews