Product: Ulta Manager Clear all filters (0 of 53 reviews match)
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Ulta has the worst customer service of any retail store today. In fact it is so bad, that I will never shop there again. I will take my business to Sephora or shop for other products from another online retailer. I tried to return a $130 bottle of perfume - completely...
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Anonymous
Latasha

I've shopped at Ulta for MANY years, and not once have I had a problem returning or exchanging an item or items I didn't like. Of course, I also returned them within return th...

Anonymous
Anonymous

I’m guessing that if they wouldn’t return ur perfume it’s because it was after 60 days. Ulta has a very generous return policy, which is they will return ANYTHING even if it w...

1.0
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Ulta Manager
#1198380
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I ran into the Ulta store in Stow, Ohio after work this week. There were 4 customers in line waiting to check out and only 1 new employee at the registers struggling with NO HELP. Finally a Manager (I think her name was Kathy) came and opened a 2nd register, but ONLY...
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Anonymous
anon

lmao

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Ulta Manager
#1088974
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This is my first time visiting Ulta and I was excited about getting my hair done by her. When I walked in I was greeted by a young lady named Melissa and she was very pleasant , she greeted me and asked if I would like to book a service, I told her yes and who I was...
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Anonymous
Anonymous

What happened to you isn't because of "the Salon @ Ulta".It's because of a single person, the salon manager. So let's get this straight because I know... Ulta is not racist. ...

2.0
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Ulta Manager
#1078937
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I was shopping at the Westfield culver city location I've been coming to this location for a while now and never had an issues This day I didn't see the usual workers except for one friendly face but he was ok registers instead of in his usual area I see him at . I...
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1.0
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Ulta Manager
#1070894
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Doug, the "so called" manager at this ulta is a racist! Never in my life have I experienced such discriminatory behavior living in the United States. I went in today wanting to return products. From the start, he seemed to have an attitude with us. He left us at the...
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Anonymous
Anonymous

Almost always when you get an attitude from an employee it's because you carried one in with you. In fact after reading this drivel, I'm certain you came in with the attitude...

1.0
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Ulta Manager
I didn't like
  • Sales rep made racist remarks
  • Rude customer service
  • Discrimination
#1068447
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Ulta - Really annoyed

I was at the west Hollywood Ulta store and the manager followed me around like a helicopter. He tried being sneaky about accusing me of stealing but he was too obviously rude about it. The only reason I may go back would be to have my hair done, the salon people were really nice. Nancy H.
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Ulta Manager
#1054496
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Ulta Manager Review

The head manager Shiela is very rude and immature. Poor quality human being who needs to brush up on her make up learning skills. This is in ULTA fairless hills PA
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Ulta Manager
#984854
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Ulta Manager Review

The Manager Michelle Berger was very rude at the Gurnee Ulta will never purchase from Ulta ever. Her customer service is appalling
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Ulta Manager
#955940
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When I found out Ulta was opening a store in my hometown of Simi Valley , I was looking forward to it. Today , was my second trip and it will be my last. Customer service is non existent from the manager on duty. On both trips my free sample was not available and when...
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Anonymous
Natalie 200

I will never set foot in this store ever again. Today was my first and last time of ever going there. The minute I walked in I was not greeted and yet the next person after an...

1.0
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Ulta Manager
#953934
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Ulta Manager Review

They just dont care. They just hang around talking to each other and seem like it is an interuption to their social life. No smiles i waited for 15 minutes for manager to come with keys to see if product i wanted was thete. It wasnt. No offeringbto order it. Awful.
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Ulta Manager
#943576
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