149 views
0 comments

Terrible customer service. I bought extensions.

The price was around $400. A stylist put them in; when I went back to have them redone that stylist had been fired. I believe I had to wait a couple of weeks to get an appt with the only other stylist who could put them in. I went to the appt and was there for 6 hours.

When it came time to redo them we split the appt..I went in and she took them out. She was to retape them so I could have them put in the next day. She called in sick for that appt and no one else was trained to put them in. I let a period of time lapse..called to make an appt and they had no stylist certified who could put them in as the last stylist I went to was no longer there.

The manager was rude, argumentative and insulting. She said there was nothing she could do and suggested I try another Ulta in a different city!

Reason of review: Poor customer service.

Location: Atlanta, Georgia

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Ulta Reviews

  1. 310 reviews
  2. 125 reviews
  3. 91 reviews
  4. 32 reviews
  5. 21 reviews
Ulta reviews