Alpharetta, Georgia
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ULTA salons are totally not aware of what is on the online Menu of ULTA.I wanted the 'KeraStraight Intense Boost' which is a conditioning treatment.

I had to call at least 3 ULTA salon before they even understood what this was. Most of them started off by saying that they will do the Keartin treatment, which is not what I wanted. I had to make them aware of what is on the online Salon list of the services that ULTA supposedly provided. Anyway when on salon understood what I wanted I made an appointment a week early with the Ulta Beauty Salon located at the Forum on Peachtree Parkway, Norcross, GA.

I even received an online text on Friday confirming my appointment at 2 pm on Sunday. I reached about 7 minutes before and found that they had no record of my appointment. They searched the database and found nothing so I have no idea how ULTA could have texted me a confirmation when there is no booking. Anyway they asked me to wait and I waited for half an hour.

There was only one hair stylist working that day so I was considerate and waited. After half an hour I politely asked the stylist how long would I have to wait. Then she said that she is very busy and it would be at least another half hour before she will be free. Honestly I did not have that much time in hand as I had other appointments coming up so I just left.

ULTA should have better management of their appointments for the day and have at least 2 hair stylist attending to customers on weekends.I had a very frustrating experience and I wish ULTA would train their salon representatives better.

Reason of review: Poor customer service.

I didn't like: Salon service is bad.

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LadyScot
Naples, Florida, United States #1302821

Sounds like a website issue and not the salon itself.If the salon does not get the information from the website, how can they 'be better trained'?

THEY did nothing wrong.Perhaps being proactive and calling the salon directly to CONFIRM your appointment would be smart.

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