ULTA Salon is very mismanaged

ULTA salons are totally not aware of what is on the online Menu of ULTA.I wanted the 'KeraStraight Intense Boost' which is a conditioning treatment.

I had to call at least 3 ULTA salon before they even understood what this was. Most of them started off by saying that they will do the Keartin treatment, which is not what I wanted. I had to make them aware of what is on the online Salon list of the services that ULTA supposedly provided. Anyway when on salon understood what I wanted I made an appointment a week early with the Ulta Beauty Salon located at the Forum on Peachtree Parkway, Norcross, GA.

I even received an online text on Friday confirming my appointment at 2 pm on Sunday. I reached about 7 minutes before and found that they had no record of my appointment. They searched the database and found nothing so I have no idea how ULTA could have texted me a confirmation when there is no booking. Anyway they asked me to wait and I waited for half an hour.

There was only one hair stylist working that day so I was considerate and waited. After half an hour I politely asked the stylist how long would I have to wait. Then she said that she is very busy and it would be at least another half hour before she will be free. Honestly I did not have that much time in hand as I had other appointments coming up so I just left.

ULTA should have better management of their appointments for the day and have at least 2 hair stylist attending to customers on weekends.I had a very frustrating experience and I wish ULTA would train their salon representatives better.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details


  • What I liked
      No items
  • What I disliked
    • Salon service is bad

Reason of review:
Poor customer service
Product or service
Kerastraight Intense Boost
Review category
Cosmetics and Toiletries
review #710832

Author wants to be contacted by the company. Learn more

Had an experience with Ulta? Submit review ›
Helpful? 2 Yes 2 0 No 0
Had the same issue 1 Yes 1
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Ulta. However, many companies do monitor reviews on our site.

You were reading a complaint about Ulta.
Filing a new complaint about