Product: Ulta Shipping Service Clear all filters (0 of 22 reviews match)
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ULTA SPENDS A LOT OF MONEY ON WHAT THEY CLAIM IS A CUSTOMER SERVICE DEPT. THE TRUTH IS, IT'S A JOKE. THEY HAVE NO AUTHORIZATION TO HELP THE CUSTOMER AT ALL. WHAT IS THE PURPOSE OF THE CUSTOMER SERVICE DEPT.?? IT APPEARS, IT IS JUST FOR PLACING CUSTOMERS ON HOLD SO THEY...
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Anonymous
Michael

Very similar situation with black Friday prices, item never shipped yet they said it was returned and they have to give credit, will not reship or tomorrow sale prices. Very ...

Anonymous
Marty

You surely did make a simple task rough on yourself.Now it has become an international incident.Over what ?Some bonus points and a few bucks worth of junk ?What ?

2.8
Product
Ulta Shipping Service
I didn't like
  • Customer service has no authority to resolve any problems
#1143323
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Ulta - Shipping

Worst handling and shipping service ever, pay for 2 days delivery to find out it will be delivered in 4 business days...
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
Product
Ulta Shipping Service
#1095345
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I ordered $140 worth of makeup and hair products from ULTA. I got an estimated delivery date for the package, which was aug 24th. I always checked the order status n said it was going to be delievered the 24th. I still checked everyday and the status was the same until.
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2.7
Product
Ulta Shipping Service
#1091870
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I ordered 3 items on a Sunday and got my shipping info and it said my package would be here the following Thursday.My order was never delivered so I track it and it says it should be here yet it still is waiting to be picked up at the warehouse. Called customer service...
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Anonymous
Anonymous

Oh well! byyyyeeeeeeee

1.4
Product
Ulta Shipping Service
#1021724
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Ulta sent the wrong item from an on line purchase and I called to place the correct item and to request a free return ship label. The cust svc rep informed me she was unable to place my order over the phone that orders could only be placed on line. I was already...
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Anonymous
Anonymous

You're a loser

Product
Ulta Shipping Service
#996836
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Third time since October that I have ordered online from Ulta and I NEVER got the package. They ship it SmartPost which means that UPS hands it over to the local post office and from there they are not responsible for it. I think the postal worker has 3 of my Ulta...
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Anonymous
Anonymous

Exactly! She has them. And why would you be mad at ulta? Contact the post office. They are the ones who ditched it

LadyScot
LadyScot

No it isn't. I think you have the packages and you are trying to scam Ulta.

2.5
Product
Ulta Shipping Service
I didn't like
  • I ordered online and never received the package
#996093
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Tracked the package and it said the package was undeliverable and to contact Ulta. Contacted Ulta via email. Ulta says if not resolved re-open email and contact us again. I have emailed and called customer service a multitude of times, only to receive the same song...
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5.0
Product
Ulta Shipping Service
#994313
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Buyer beware of undisclosed Ulta "Policies." I placed an online order with Ulta on 12/28, using a $100 gift card and $7 additional from Paypal. When over a week went by without a delivery, I tracked it and it stated it was delivered on 1/4/17 to Indiana...I live in...
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1.0
Product
Ulta Shipping Service
#990607
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I received an empty box in the mail, well except for sample called to see if there was another box informed no it was in that box.Then told well we are out of the free gift didn't offer substitution or explanation how they didn't pack a box for shipment. Then received...
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1.0
Product
Ulta Shipping Service
#977196
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The dates I was contacting Ulta were 12/7, 8, 9 ,12, 13, 14, 17, 18 19, 20 and until 12/20 I was never given the third party number to call about the issue. After all this time, I was told by the third party on/12/20 that I could not get another card and do I want the...
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LadyScot
LadyScot

What did the order status show on your MY ACCOUNT page?

1.8
Product
Ulta Shipping Service
I liked
  • Makeup
I didn't like
  • What happened to me with no help from management
#976929
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