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Ulta - Gift Catd

I purchased a gift card on the Ulta website. When it didn’t show for two weeks I called and was told it was not an Ulta gift card. I gave them the confirmation number and they said it wasn’t theirs and to contact the company that I purchased it from. The company was Ulta and I sent them a picture of my Credit card charge which said Ulta. I later found out when you purchase a gift card from their website it is a different company and Ulta refuses to acknowledge it.
1.0
Details
Advertised vs Delivered
Customer service
Product or Service Quality
Reliability
Turnaround Time
Website
Product
Ulta Website
#1347689
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Ulta emailed offer details so I tried ordering a number of items on-line while travelling in UK. Order would not process so I tried different laptop and eventually found out that the Ulta website will process orders from non-US IP addresses even if shipment is to a US...
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Product
Ulta Website
#979996
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I have been a loyal customer for the last 8 years and all of a sudden I cannot shop online.Every time I try to checkout it says it is unable to process my order, to check my billing. I called customer service everyday for a month plus emailing them back and forth with...
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Anonymous
Anonymous

Me & my mom are facing the same problem. Neither of us can order online anymore. It's so upsetting. Their customer service number is useless!! You can't even order over the ph...

lwinstel
lwinstel

Wow--this does not seem possible--that you just can't order online ever again. I would not have believed it if the same thing isn't happening to me right now. Ulta has "sent t...

2.0
Product
Ulta Website
I liked
  • Points
I didn't like
  • Bad customer service
  • Could not even place an order
#946337
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Ulta customer service is so useless that I'm pretty sure they might as well eliminate it from their company. You are given pre-written automated-esque responses that don't solve anything. Nobody is doing any problem solving just telling you the same things you could...
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Product
Ulta Website
#818328
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I have been shopping at Ulta for 10+ years driving 25 minutes from home. I am done shopping there. They are always out of at least one of the products I need every time, whether it be cosmetics or hair products. I have told management the last three times this has...
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Anonymous
Anonymous

If they are "always" out of products, why don't you call before you drive. And it's Christmas, there is going to be a line. What if the next employee was stuck in traffic or s...

Product
Ulta Website
I didn't like
  • Product availability
  • Long waits in line year round
#761764
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Like many other customers, i was completely ignored and never greeted or asked if i needed help, which i did. The four employees I encountered in the clinique area were too busy chatting about their weekend and what bar they could go to after work, to assist me, a...
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Product
Ulta Website
#743790
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I can be in Dallas, Denver or Bozeman and it's the same issues out of stock on items I need. Worse yet is trying to navigate thr the website. On the 2 of April I started trying to place my order on line, was finished at 11:46. Problem? Incorrect password, no problem...
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Dillon, Montana
Product
Ulta Website
I liked
  • Price
I didn't like
  • Customer service
#616848
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Customer service beyond rude. Has a coupon that is current with their www.ultra address - goes directly to their website - called and told it is no good and won't honor. Why do they pay to run an ad? Yes IT IS THEIR AD. Nasty attitude. I will purchase product I...
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Anonymous
Anonymous

Is it possible that the coupon wasn't valid on what you were buying? It has to be $10 worth of product that is not prestige. This includes high end brands of cosmetics, skinca...

1.0
Randolph, Vermont
Product
Ulta Website
I didn't like
  • Dishonest advertising
  • Customer service
#603987
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I placed an order over 2 weeks ago. It still has not been delivered. There is no phone number for customer service and the only option is to email your complaint. The website also states that once you place an order, you can't get a refund. They took my money but...
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Product
Ulta Website
I didn't like
  • No delivery
#573775
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I am very disappointed in Ulta and will never shop from Ulta again. The first time I made a purchase in 2013, i wanted to return something and somehow Ulta representatives told me the warehouse did not receive it on time which is wrong. I shipped the products I wanted...
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1.0
Product
Ulta Website
#571509
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