I have been a loyal customer for the last 8 years and all of a sudden I cannot shop online. Every time I try to checkout it says it is unable to process my order, to check my billing.
I called customer service everyday for a month plus emailing them back and forth with no resolution. It was like talking to a robot with all automated responses stating they cannot help me because they use a 3rd party verification system which they have no access to. How can you use a system that you have no control over. They suggested the same things over and over, check you address, clear cookies, or try again later.
You have a person trying to spend money and your response is we can't help you.
What is customer service even for at this point, This is how you treat your customers. Get it together Ulta!
This person wrote the review because of poor customer service of ulta website from Ulta. Reviewer claimed that he or she wants Ulta to offer any options to resolve the issue.
The most disappointing in user's experience was could not even place an order and customer service. Author liked the most points. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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