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I placed an order on Cyber Monday for over $100 worth of products. I have received several emails indicating it is taking them longer than usual to process my order.

The last email I received was 12/8/14. On 12/10 I submitted an email to customer service questioning when I would receive my order. I received an email back stating I would get a response in 24 hrs. 12/12/14 I called the customer line and was on hold for 18 min then disconnected.

I tried again this pm and was on hold for 30 min before someone answered.

I was told my order would be processed this weekend and I should receive it by 12/17. I hope my order does arrive as promised.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Dec 12, 2014.
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Garden Grove, California, United States #915385

I had the exact thing happen to me! I have sent three emails to their customer service department and have yet to hear any replies.

I had said I wanted to cancel my order since they have not even shipped it yet, but of course I have still not gotten a reply.

I will never ever shop at Ulta again. Worst customer service I have ever seen.

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