I had my first appointment at the Ulta Salon in Corona today. It was a $200 appointment, a little over half an hour before my appointment I get a call saying that the girl that was supposed to do my hair called in sick.
When I asked if there was anyone else who could do my hair today, she said no without even apologizing. She offered to book for another time. First off, when someone calls in sick, you should know way before 30 minutes before their shift; and you should have called all of their appointments way earlier. Second off, there should be some kind of back up for when your unprofessional hairstylists call off to handle their appointments.
Third off, most of us ADULTS have jobs and we can't just drop everything to make an appointment at a time convenient for YOU. I specifically made sure I was off of work early to make this appointment. After hanging up, I decided to look online and see if there was any morning appointments for the next day. I saw one for 10:30 and thought I might be able to make that one, so when I called the girl told me her earliest appointment was 11:50- too close to when I have to work for me to make it in time.
This Ulta salon is so unprofessional and I will NEVER go here again and I will make sure to tell everyone I know about the rude and unprofessional customer service. I ended up making an appointment for this friday at an Ulta that's 30 minutes away, even though this one is only 5 minutes away; because I would rather drive a half hour than have to deal with the girls at this location!
Product or Service Mentioned: Ulta Haircut.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Customer service.